Director, Office of Faculty and Academic Support

Georgetown University; Washington (District of Columbia); Hybrid; USD 55,000 - 100,000; Full time

Job summary

Georgetown University’s Law Center seeks a Director of Faculty and Academic Support to lead a 10–12 person team, aligning faculty needs with administrative delivery. You will build policies, ensure compliance, and collaborate across offices to deliver coordinated support during the summer term and through the academic year.

You will manage talent, oversee budgets, and drive service improvements with a focus on equitable workload distribution and high professional standards.

Qualifications

• Bachelor's degree required and 10 years of progressive administrative and/or customer service experience.
• Proven management experience with strong team leadership.
• Exceptional interpersonal and problem-solving skills for complex collaboration.
• Advanced proficiency in Microsoft Office, Adobe, spreadsheets, Canvas, and cloud storage.

Responsibilities

• Directs the operations of 10–12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director.
• Establishes partnerships across Law Center departments to improve communication and academic operations.
• Leads recruitment, onboarding, training and performance management for the Faculty Support Team.
• Oversees departmental finances, prepares budgets, and monitors expenses for fiscal accountability.

Skills

Team leadership

Project management

Interpersonal skills

Communication

Customer service

Microsoft Office

Adobe

Spreadsheets

Cloud storage

Education

Bachelor's degree

Tools

Workday

Canvas

Excel / Microsoft Office tools

Job description

## Director, Office of Faculty and Academic SupportApply: On Campus: Law Center: Full time: Posted Today: End Date: January 28, 2027 (30+ days left to apply): JR27711Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.**Requirements****Job Overview** The Director of Faculty and Academic Support at Georgetown Law, Georgetown University, manages a team of administrative support professionals to provide efficient and comprehensive support to the Law Center Faculty. This position exists to work closely with faculty to determine their academic and administrative needs while overseeing support assignments to ensure an equitable distribution of work. The Director builds relevant policies, upholds compliance standards, and partners with other academic offices during the summer term to deliver coordinated administrative and operational support. By establishing strong rapport and fostering collaboration across departments, the incumbent supports campus-wide service enhancements and makes strategic staffing recommendations to ensure continuity of faculty and academic services. **Duties include but are not limited to**: * Directs team operations and delegation for 10-12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director, ensuring seamless service delivery and high operational standards.* Develops strong partnerships and facilitates collaboration across Law Center departments to enhance and support communication with faculty and streamline academic operations.* Establishes strong faculty relationships to assess support needs, gather actionable feedback, and maintain equitable workload distribution across the team.* Leads the full-cycle talent management process for the recruitment, onboarding, training, and performance management of the Faculty Support Team to maintain high-quality service delivery.* Manages departmental financial oversight by preparing annual budget projections, monitoring budget-to-actuals, and approving all budget expenses to ensure fiscal accountability. **Work Interactions** The Director will report to the Deputy Chief Operating Officer. This position is expected to meet regularly with Law Center faculty and will interact with all members of the Law Center community including key Law Center offices such as Admissions, Office of Academic Affairs, Financial Affairs, Human Resources, and the Registrar. They must maintain productive working relationships with administrators throughout the campus and ensure that the department is responsive to faculty needs. Requirements and Qualifications:* Bachelor's degree required and 10 years of progressive administrative and/or customer service experience.* Proven management experience, with a strong emphasis on effective team leadership.* Exceptional interpersonal and problem-solving skills to navigate complex challenges and support productive collaborations.* Strong project management, communication, and customer service expertise, delivered with a high standard of professionalism.* Advanced proficiency is required in the Microsoft Office suite, Adobe, spreadsheets, instructional technologies such as Canvas, and cloud storage solutions. **Preferred Qualifications:** * Experience in a legal environment or higher education. Knowledge of WorkDay and budgeting is preferred. **A resume and cover letter are required when applying for this position.** **Work Mode Designation** This position has been designated as **On-Campus**. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.**Pay Range:**The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:$54,616.00 - $100,493.33Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.