Director of Facilities: Lead Operations & Guest Experience

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Facilities leader for the Detroit property to direct the Facilities department, overseeing HVAC, electrical, plumbing, and water distribution. You will manage budgets and staffing to meet guest satisfaction and operational goals, while ensuring maintenance and safety standards are upheld.

The role requires a strong background in engineering, leadership, and experience with utilities, repairs, and vendor coordination to keep the venue running smoothly.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering; 5–10 years related experience; prior leadership experience required.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups.
• Proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to read, analyze, and interpret technical documents.
• Strong organizational and communication skills.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.
• Ability to read plans and specifications.

Responsibilities

• Directs the overall operations and staff of the Facilities department overseeing HVAC, electrical, plumbing, and water distribution.
• Develops, implements, and manages budgets; monitors performance and profit objectives; reports deviations to senior management.
• Ensures scheduling optimizes labor costs while meeting staffing and guest-satisfaction goals.
• Conducts daily property inspections and remediates issues to maintain functionality.
• Oversees preventive maintenance programs and coordinates with outside vendors as needed.
• Ensures compliance with OSHA and other regulatory requirements.

Skills

Leadership

Budgeting

Communication

Problem solving

Education

Bachelor's degree in Electrical or Mechanical Engineering

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

PENN Entertainment is seeking a Facilities leader for the Detroit property to direct the Facilities department, overseeing HVAC, electrical, plumbing, and water distribution. You will manage budgets and staffing to meet guest satisfaction and operational goals, while ensuring maintenance and safety standards are upheld.

The role requires a strong background in engineering, leadership, and experience with utilities, repairs, and vendor coordination to keep the venue running smoothly.