Director of Event Technology

AV Concepts; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Top salary and bonus plan

Medical and dental insurance

Career advancement

Collaborative team environment

Job summary

AV Concepts in Tempe, AZ seeks a Director of Event Technology to lead day-to-day AV operations, supervise staff, manage inventory, invoicing, and customer service. You will organize large productions, price quotes, and coordinate with sales and regional leadership to improve profitability and client satisfaction.

The role requires strong AV experience, supervisory background, and excellent customer service.

Qualifications

• 3+ years experience utilizing AV equipment.
• 2+ years in a supervisory or management role.
• Excellent customer service skills.

Responsibilities

• Oversee day-to-day audiovisual office operations and staff.
• Handle invoicing, billing, and labor hiring; supervise technicians.
• Manage all aspects of providing audiovisual services to a facility.
• Organize, quote, and price large multi-function AV productions; know union/contract staff usage.
• Provide excellent customer service and interact with end users.
• Use Microsoft Office and the equipment reservation system to support operations.
• Collaborate with Sales Director and Regional Property Director to improve profitability.

Skills

Staff supervision

Customer service

AV operations

Tools

Microsoft Office

Equipment reservation system

Job description

Position overview

The Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service.

Key responsibilities

• Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management.

• Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians.

• Managing all aspects of providing audiovisual services to a facility.

• Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary.

• Providing excellent customer service, involving interaction with the end user customer.

• Using Microsoft Office products and an equipment reservation system to support day-to-day operations.

• Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio.

• Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction.

• Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals.

• Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs.

• Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation.

• Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions.

• Manage and monitor all aspects of the sales and marketing procedures for all in-house operations.

Job Qualifications

• 3+ years previous experience utilizing AV equipment.

• 2+ years previous experience in a supervisory or management role.

• Excellent customer service skills.

Benefits

• Top salary and bonus plan

• Medical, dental,

• Opportunity for career advancement

• Collaborative team environment that values multiple perspectives and fresh thinking