Audio Visual, Lead

SPS North America; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

SPS North America is seeking a Lead Audio Visual (AV) Technician in New York, NY to oversee enterprise AV operations across conference rooms, executive spaces, and live events. You will troubleshoot, maintain, and upgrade AV systems while leading a team and delivering exceptional customer service for employees, executives, and clients.

The role requires technical expertise with conferencing platforms and room automation, plus mentoring of technicians and collaboration with stakeholders to ensure

Qualifications

• Extensive experience overseeing enterprise AV operations in corporate settings.
• Proven ability to troubleshoot and resolve complex AV issues.
• Strong leadership and mentoring of AV technicians.

Responsibilities

• Operate, maintain, troubleshoot, repair, and optimize enterprise AV systems.
• Conduct pre‑meeting checks for executive meetings and events.
• Provide onsite support for leadership and client presentations.
• Coordinate with third‑party vendors for repairs and maintenance.
• Maintain AV inventory and documentation.
• Ensure SLA adherence and proper incident logging.

Skills

AV operations leadership

Team leadership

Customer service

Stakeholder management

Tools

Crestron Control Systems

Poly Video Conferencing

Cisco Collaboration Endpoints

Digital Signage

Wireless Presentation Systems

Audio DSP Systems

Microphones / Cameras / Displays

Job description

Location: New York, NY.
Job Type: Full-Time

Position Summary

We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands‑on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients.

The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high‑profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service.

Key Responsibilities

Audio Visual Operations

• Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals.
• Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin.
• Conduct pre‑meeting AV checks for executive meetings, client presentations, and high‑profile events.
• Provide onsite support for executive leadership, board meetings, and client‑facing presentations.
• Troubleshoot, repair, upgrade, and replace AV hardware and software components.
• Diagnose audio, video, control system, and signal flow issues.
• Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms.
• Support live event production, presentations, town halls, and special events.
• Coordinate with third‑party vendors for repairs, upgrades, warranty work, and preventative maintenance.
• Maintain accurate AV inventory, asset tracking, and equipment documentation.
• Ensure all support requests meet established SLA and performance standards.
• Document incidents, service requests, and resolutions within ServiceNow.

Technical Expertise

• Support and maintain:
  • Crestron Control Systems
  • Poly Video Conferencing
  • Cisco Collaboration Endpoints
  • Digital Signage
  • Wireless Presentation Systems
  • Audio DSP Systems
  • Microphones, Cameras, and Displays
• Configure and support AV integrations and room automation technologies.
• Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency.

Leadership & Team Management

• Lead daily AV operations and coordinate team workload.
• Delegate assignments, establish priorities, and monitor service delivery.
• Create a collaborative, customer‑focused team culture built on accountability and communication.
• Coach, mentor, and develop AV technicians through ongoing feedback and training.
• Identify skill gaps and recommend training opportunities.
• Conduct performance reviews and support employee development.
• Resolve team issues while promoting a positive work environment.

Client & Stakeholder Management

• Partner with executives, event teams, finance, marketing, IT, executive assistants, and business