Director of Technical Operations

Visual Sound Inc.; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Visual Sound Inc. is seeking a Director of Technical Operations in the Greater Philadelphia area for a full-time, on-site role. You will oversee daily AV installation and service operations, lead technical teams, and ensure projects meet time, budget, and safety standards.

Collaboration with sales, engineering, and project management is essential to deliver high-quality AV experiences. The role requires a strong background in AV systems integration, service management, and GMP-like standards,

Qualifications

• Lead complex AV service operations and resolve issues.
• Oversee operational planning, cost control, resource management.
• Maintain GMP/compliance and documentation.
• Experience leading technical teams in AV/IT.
• Strong organizational, analytical, and detail-oriented.
• Excellent communication with stakeholders and clients.

Responsibilities

• Oversee daily technical operations for AV installations and services.
• Lead technical teams and manage resource allocation.
• Collaborate with sales, engineering, and project management to support strategic initiatives.

Skills

Technical operations leadership

Budgeting & program management

GMP/compliance knowledge

Technical team leadership

Analytical problem-solving

Communication & collaboration

Education

Bachelor’s degree or equivalent

Tools

AV service management tools

Job description

Company Description

Visual Sound Inc. is a women-owned leader in the commercial audiovisual industry, partnering with clients since 1967 to transform environments, events, and operations through technology. The company serves a wide range of markets, including corporate, higher education, K–12, healthcare, government, transportation, energy and utilities, and houses of worship. With over 100 associates, 4 divisions, and more than 300 technology partners, Visual Sound delivers advanced AV installations, mission-critical control centers, and immersive events across the United States. The organization operates from locations in Broomall (HQ), Philadelphia, Harrisburg, Baltimore, and Los Angeles, supported by additional sales and service sites nationwide. As an AVIXA APEx Certified member and NSCA participant, Visual Sound offers team members the chance to work on impactful projects that shape the future of multiple industries.

Role Description

The Director of Technical Operations is a full-time, on-site role based in the Greater Philadelphia area. This role oversees daily technical operations for audiovisual installations and services, ensuring projects are delivered on time, within budget, and to quality and safety standards. Responsibilities include leading technical teams, managing resource allocation, coordinating cross-functional program activities, and establishing best practices for service delivery and support. The Director will supervise technical support and troubleshooting processes, optimize workflows, maintain documentation and compliance standards, and drive continuous improvement across operations. This position partners closely with sales, engineering, and project management to support strategic initiatives, strengthen customer relationships, and ensure consistent, high-quality AV experiences.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to lead complex AV service operations and resolve issues efficiently.
• Candidates should possess Budgeting and Program Management skills to oversee operational planning, cost control, resource management, and cross-functional project execution.
• Candidates should possess knowledge of Good Manufacturing Practice (GMP) or similar quality and compliance frameworks to maintain high operational standards and documentation.
• Demonstrated experience in technical operations leadership within audiovisual, IT, or related technology fields.
• Proven ability to lead, coach, and develop multidisciplinary technical teams in a fast-paced environment.
• Strong organizational, analytical, and problem-solving abilities, with attention to detail and process improvement.
• Excellent communication and collaboration skills for working with internal stakeholders, partners, and clients.
• Bachelor’s degree in engineering, technology management, business, or a related field; equivalent experience considered.
• Experience with AV systems integration, service management tools, and industry standards (e.g., AVIXA certifications) is highly beneficial.