Director of Enterprise Launch & Delivery

Doctronic; New York (NY); Hybrid; USD 225.000 - 250.000; Vollzeit

Benefits dieser Stelle

Health reimbursement allowance

Support for well-being

Flexible time off

Zusammenfassung

Doctronic in New York City seeks a deployment leader to own enterprise launches from signature to go-live, ensuring on-time delivery across co-branded deployments, embedded chat and API integrations. You will build and lead delivery pods, own the requirements, SLAs and the launch playbook, and drive scope discipline while escalating only to product or deal desk as needed.

This hybrid role reports to the Chief Business Officer and shapes a scalable launch process.

Qualifikationen

• 8+ years in implementation, professional services, technical program management or solutions delivery.
• Delivered technical integrations into regulated enterprises: health systems, payers, pharmacy, or financial services.
• Technically fluent. APIs, webhooks, SSO, and healthcare data standards such as FHIR.
• Has told a customer no and kept the relationship.
• Has built process where none existed, rather than administered process someone else designed.
• Writes clearly and runs a meeting well.
• Based in New York City or willing to relocate. This is a hybrid role.

Aufgaben

• Own the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat and API integrations
• Build and lead delivery pods, each pairing a deployment strategist who owns the plan and the partner relationship with one to two solutions engineers
• Own the requirements document and hold the line on scope. If a partner asks for something new, it goes to the deal desk and product, not into the build
• Own the technical service level agreement and the delivery commitments we make in every statement of work, including before signature
• Stand up the launch playbook: internal kickoff at 80% closed, external kickoff, build, QA, clinical readiness, go-live, and the 30-day retro
• Run the handoff from sales, and make sure nobody walks into a partner kickoff without having read the statement of work
• Partner with our Enterprise Product Lead on the bespoke versus platform call, and drive the share of partner requirements we can meet with existing product upward every quarter
• Own the reuse verdict after each launch: template it, productize it, or retire it
• Be the escalation path, so that engineering can build instead of firefight

Kenntnisse

Implementation

Technical program management

People management

APIs

Webhooks

FHIR

Compliance knowledge

Communication

Jobbeschreibung

Doctronic in New York City seeks a deployment leader to own enterprise launches from signature to go-live, ensuring on-time delivery across co-branded deployments, embedded chat and API integrations. You will build and lead delivery pods, own the requirements, SLAs and the launch playbook, and drive scope discipline while escalating only to product or deal desk as needed.

This hybrid role reports to the Chief Business Officer and shapes a scalable launch process.