Director of Enterprise IT & Cloud Operations

CCI- Computer Consultants International, Inc.; Jackson (MS); On-site; USD 120,000 - 160,000; Full time

Job summary

CCI- Computer Consultants International, Inc. seeks a senior IT operations leader to oversee enterprise cloud services, networking, service desk, and security governance. You will drive modernization initiatives and manage cross-functional teams across the organization.

The role requires 10+ years in IT operations, strong leadership, and proven ability to communicate complex technical issues to executives. This onsite position is based in Jackson, MS, with responsibility for strategic IT

Qualifications

• 10+ years managing enterprise IT operations and infrastructure.

Responsibilities

• Manage daily IT infrastructure operations to ensure availability and performance of enterprise systems and services.
• Triage, assign, and track service tickets for cloud, hosting, and network services.
• Coordinate with network and systems teams on DNS changes, firewall rules, provisioning, and access management.
• Lead incident response for outages including root cause analysis and corrective actions.
• Manage vendor relationships through regular status calls, performance reviews, and escalation management.
• Review and contribute to Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring for infrastructure and client support roles.
• Develop and update Standard Operating Procedures for ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi-annual assessment artifact collection and compliance documentation.

Skills

Leadership

AWS cloud environments

Enterprise networking

IT service desk operations

Vendor management

Data protection & backup

Cybersecurity governance

Executive communication

Education

Bachelor's degree in IT/CS/MIS

Tools

AWS EC2

AWS S3

AWS IAM

AWS VPC

AWS CloudWatch

Landing Zone

Job description

CCI- Computer Consultants International, Inc. seeks a senior IT operations leader to oversee enterprise cloud services, networking, service desk, and security governance. You will drive modernization initiatives and manage cross-functional teams across the organization.

The role requires 10+ years in IT operations, strong leadership, and proven ability to communicate complex technical issues to executives. This onsite position is based in Jackson, MS, with responsibility for strategic IT