Director of IT Services

Accord Technologies Inc; Jackson (MS); On-site; USD 140,000 - 200,000; Full time

Job summary

Accord Technologies Inc. in Jackson, MS, seeks a Director of IT Services to provide senior leadership across enterprise IT infrastructure, cloud services, networking, and governance. The role emphasizes cloud migration, security coordination, and strategic IT service delivery improvements.

The candidate will manage day-to-day operations, support modernization initiatives, and communicate effectively with executive stakeholders.

Qualifications

• 10+ years of progressive IT experience in enterprise operations.
• 8+ years in leadership or management with technical teams.
• 2+ years of enterprise AWS experience including EC2, S3, IAM, VPC.
• 2+ years of enterprise networking experience (LAN/WAN, DNS, load balancing, wireless).
• 2+ years of experience with enterprise monitoring and observability platforms.
• 2+ years of IT service desk management with SLAs and incident management.
• 2+ years of IT vendor management, contract oversight, SOW development, and procurement support.
• 2+ years of experience managing data protection and backup solutions.
• 2+ years of cybersecurity, compliance frameworks, and IT governance in regulated environments.

Responsibilities

• Provide strategic and operational leadership for enterprise IT infrastructure and services.
• Lead enterprise cloud operations, cloud migration, provisioning, monitoring, capacity management, governance, and cost optimization.
• Oversee AWS environments and services including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
• Direct enterprise network and telecommunications operations, including LAN/WAN, wireless, Internet connectivity, remote access, DNS, load balancing, and unified communications.
• Lead IT service desk and end-user support operations and establish performance KPIs.
• Oversee incident escalation, major incident management, root-cause analysis, and post-incident reviews.
• Manage enterprise infrastructure including compute, storage, virtualization, operating systems, monitoring, backup, and recovery.
• Lead infrastructure modernization, technology lifecycle management, hardware refreshes, and capacity planning.
• Establish and maintain disaster recovery, redundancy, backup, and resiliency capabilities.
• Partner with cybersecurity teams to support security controls, risk assessments, audits, compliance reviews, and vulnerability remediation.
• Provide executive oversight of technology vendors and managed service providers.
• Support SOW development, procurement activities, contract negotiations, vendor performance reviews, and escalations.
• Establish IT service-management governance covering incident, problem, change, configuration, request, and service-level management.
• Develop enterprise service catalogs, SOPs, executive dashboards, and IT performance reports.
• Lead technology outages and service disruptions through resolution and corrective action.
• Participate in hiring and interview processes for infrastructure and technical support positions.
• Provide regular status reporting and executive-level communication to IT leadership.

Skills

Enterprise IT Operations

IT Infrastructure Management

IT Leadership

AWS

Cloud Services

Enterprise Networking

LAN/WAN

DNS

Load Balancing

Wireless Networking

Telecommunications

IT Service Desk Management

Incident Management

IT Service Management

Vendor Management

Contract Management

SOW Development

IT Governance

Cybersecurity

Compliance

Disaster Recovery

Backup & Recovery

Infrastructure Modernization

Executive Communication

Microsoft Azure

Microsoft 365

Entra ID

Active Directory

VMware

Cohesity

Dynatrace

Cloudflare

F5 BIG-IP

Cisco Meraki

Auth0

GitLab

MarkLogic

FHIR APIs

Cloverleaf

SharePoint

Microsoft Teams

Smartsheet

Enterprise ITSM Platforms

Education

Bachelor's degree in Information Technology, Computer Science, MIS, or related field, or equivalent work experience

Tools

AWS

Azure

VMware

Dynatrace

Cisco Meraki

SharePoint

Microsoft 365

Job description

Title: Director of IT Services

Location: Jackson, MS

Position Type: Contract

Contract Duration: 12 Months

Work Schedule: Monday Friday, 8:00 AM 5:00 PM CST

Work Arrangement: On-Site

Career Level: Subject Matter Expert (SME)

Primary Skills

Enterprise IT Operations, IT Infrastructure Management, IT Leadership, AWS, Cloud Services, Enterprise Networking, LAN/WAN, DNS, Load Balancing, Wireless Networking, Telecommunications, IT Service Desk Management, Incident Management, IT Service Management, Vendor Management, Contract Management, SOW Development, IT Governance, Cybersecurity, Compliance, Disaster Recovery, Backup & Recovery, Infrastructure Modernization, Executive Communication, Microsoft Azure, Microsoft 365, Entra ID, Active Directory, VMware, Cohesity, Dynatrace, Cloudflare, F5 BIG-IP, Cisco Meraki, Auth0, GitLab, MarkLogic, FHIR APIs, Cloverleaf, SharePoint, Microsoft Teams, Smartsheet, and enterprise IT service-management platforms

Position Overview

We are seeking an experienced Director of IT Services to provide senior-level leadership and operational oversight across enterprise IT infrastructure, cloud services, networking, service desk operations, cybersecurity coordination, vendor management, and IT service governance.

This position will play a key role in managing day-to-day IT operations while supporting enterprise technology modernization initiatives, including cloud migration, infrastructure modernization, cloud-native services, and improvements to IT service delivery.

The ideal candidate will bring extensive enterprise IT leadership experience, strong AWS expertise, proven infrastructure and service-management capabilities, and the ability to communicate complex technical issues effectively to executive stakeholders.

Key Responsibilities

• Provide strategic and operational leadership for enterprise IT infrastructure and services.
• Lead enterprise cloud operations, cloud migration, provisioning, monitoring, capacity management, governance, and cost optimization.
• Oversee AWS environments and services including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
• Direct enterprise network and telecommunications operations, including LAN/WAN, wireless, Internet connectivity, remote access, DNS, load balancing, and unified communications.
• Lead IT service desk and end-user support operations and establish performance KPIs.
• Oversee incident escalation, major incident management, root-cause analysis, and post-incident reviews.
• Manage enterprise infrastructure including compute, storage, virtualization, operating systems, monitoring, backup, and recovery.
• Lead infrastructure modernization, technology lifecycle management, hardware refreshes, and capacity planning.
• Establish and maintain disaster recovery, redundancy, backup, and resiliency capabilities.
• Partner with cybersecurity teams to support security controls, risk assessments, audits, compliance reviews, and vulnerability remediation.
• Provide executive oversight of technology vendors and managed service providers.
• Support SOW development, procurement activities, contract negotiations, vendor performance reviews, and escalations.
• Establish IT service-management governance covering incident, problem, change, configuration, request, and service-level management.
• Develop enterprise service catalogs, SOPs, executive dashboards, and IT performance reports.
• Lead technology outages and service disruptions through resolution and corrective action.
• Participate in hiring and interview processes for infrastructure and technical support positions.
• Provide regular status reporting and executive-level communication to IT leadership.

Required Qualifications

• 10+ years of progressive IT experience, including significant enterprise IT operations and infrastructure management.
• 8+ years of leadership or management experience with technical teams, managers, engineers, and support personnel.
• 2+ years of enterprise AWS experience, including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
• 2+ years of enterprise networking experience, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications.
• 2+ years of experience with enterprise monitoring and observability platforms.
• 2+ years of IT service desk management experience, including service-level and incident management.
• 2+ years of IT vendor management, contract oversight, SOW development, and procurement support.
• 2+ years of experience managing data protection and backup solutions.
• 2+ years of experience with cybersecurity principles, compliance frameworks, and IT governance in regulated environments.
• Strong written and verbal communication skills with the ability to communicate technical issues to executive audiences.
• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent work experience.

Preferred Qualifications

• Experience working in state or federal government IT environments.
• Healthcare, Medicaid, or human services technology experience.
• Experience with CMS interoperability requirements and FHIR APIs.
• AWS certification such as Solutions Architect, SysOps Administrator, or Cloud Practitioner.
• ITIL v4 Foundation or higher certification.
• Experience with identity and access management platforms.
• Experience with NoSQL databases and healthcare integration engines.
• Experience with infrastructure-as-code, CI/CD, and DevOps practices.
• Experience leading migrations from on-premises data centers to cloud environments.
• PMP or similar project management certification.
• Master's degree in a technology or management discipline.
• Experience with HIPAA Security Rule compliance and applicable CMS security requirements.