Director of Enterprise Customer Success & Growth

Bluefish AI; New York (NY); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Bluefish AI in New York is seeking a Director of Customer Success to scale value delivery across our enterprise customer base. You will act as player-coach, owning a portfolio of strategic accounts while coaching a growing team of Strategic Customer Success Leads and Customer Success Managers.

You'll partner with the Head of CS to translate strategy into execution plans, onboarding playbooks, and accountable operating rhythms.

Qualifications

• 10+ years in customer success or related fields including 5+ years people management.
• Proven track record building high-performing CS teams serving enterprise accounts.
• Ability to own and deliver value across a portfolio of enterprise accounts in high-touch environments.
• Demonstrated ability to build operating frameworks and team processes from the ground up in a scaling organization.
• Strong analytical skills and comfort with data-driven decision-making, including KPIs and forecasting.
• Excellent communicator with the ability to influence at all levels—from internal partners to senior executives at Fortune 500 accounts.
• Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.

Responsibilities

• Lead, coach, and develop a team of Strategic Customer Success Leads and Customer Success Managers aligned to specific industry verticals, setting a high bar for customer impact and nurturing team career growth.
• Partner closely with the Head of Customer Success to translate CS strategy into clear execution plans, team goals, and operating rhythms.
• Operate as a player-coach while building the team by directly owning a portfolio of strategic enterprise accounts, ensuring customers achieve measurable business outcomes and long-term value.
• Define and scale best practices for client onboarding, account planning, value communication, and approaches to product adoption and customer engagement.
• Serve as executive sponsor for customers, supporting executive-level relationships when needed.
• Collaborate cross-functionally with Sales, Product, Marketing, Services and Growth to ensure alignment on priorities and go-to-market initiatives.
• Ensure consistent, high-quality execution across accounts by establishing clear processes, operating rhythms, and performance expectations for the team.
• Synthesize learnings across accounts and team members to refine how Bluefish delivers value—evolving playbooks, identifying systemic risks, and shaping the future of the Customer Success function.
• Contribute to hiring, onboarding, and team design as the Customer Success organization continues to scale.

Skills

Customer success leadership

People management

Enterprise accounts

Analytics & KPI forecasting

Executive communication

Startup mindset

Job description

Bluefish AI in New York is seeking a Director of Customer Success to scale value delivery across our enterprise customer base. You will act as player-coach, owning a portfolio of strategic accounts while coaching a growing team of Strategic Customer Success Leads and Customer Success Managers.

You'll partner with the Head of CS to translate strategy into execution plans, onboarding playbooks, and accountable operating rhythms.