Enterprise CS Director: Scale Value & Lead Teams

Bluefish Labs; New York (NY); Hybrid; USD 180,000 - 250,000; Full time

Job summary

Bluefish Labs in New York seeks a Director of Customer Success to scale value delivery across our enterprise customer base. You’ll be a player-coach, owning a portfolio of strategic accounts while building and guiding a growing CS team.

You’ll translate strategy into execution, define onboarding and adoption playbooks, and partner with Sales, Product, Marketing, Services and Growth to drive measurable outcomes. This is a hands-on leadership role at a fast-moving AI mar-tech company.

Qualifications

• 10+ years in customer success, account management or strategic partnerships.
• At least 5+ years in people management of CS teams.
• Proven track record building high-performing CS teams serving enterprise accounts.
• Ability to own and deliver value across a portfolio of enterprise accounts.
• Strong analytical skills and data-driven decision making.
• Excellent communicator with executives at Fortune 500+ accounts.
• Startup-ready mentality with bias toward action and ambiguity tolerance.

Responsibilities

• Lead, coach, and develop a team of Strategic CS Leads and CS Managers across industry verticals.
• Partner with the Head of CS to translate strategy into execution plans, goals, and operating rhythms.
• Operate as a player-coach with a portfolio of strategic enterprise accounts to drive outcomes.
• Define and scale onboarding, account planning, value communication, and product adoption practices.
• Act as executive sponsor for customers and manage executive relationships as needed.
• Collaborate cross-functionally with Sales, Product, Marketing, Services and Growth.
• Ensure high-quality execution by establishing processes, rhythms, and performance expectations.
• Synthesize learnings to refine value delivery, playbooks, and identify risks.
• Contribute to hiring, onboarding, and scaling the CS organization.

Skills

Customer success leadership

People management

Enterprise accounts management

Data-driven decision making

Forecasting / KPIs

Executive communication

Startup mindset

Job description

Bluefish Labs in New York seeks a Director of Customer Success to scale value delivery across our enterprise customer base. You’ll be a player-coach, owning a portfolio of strategic accounts while building and guiding a growing CS team.

You’ll translate strategy into execution, define onboarding and adoption playbooks, and partner with Sales, Product, Marketing, Services and Growth to drive measurable outcomes. This is a hands-on leadership role at a fast-moving AI mar-tech company.