Director of Customer Success: AI-Driven Growth

present of AI; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Bluefish is seeking a Senior Director of Customer & Solutions in New York. This leadership role blends hands-on account ownership with building and coaching a customer success team in a fast-scaling startup.

You will own strategic accounts, drive health analytics, forecast renewals, and maintain executive relationships while shaping playbooks and processes. The position sits in a hybrid environment, combining strategic oversight with daily team leadership.

Qualifications

• A long record in customer success or account management at software or marketing technology firms.
• Several years managing people and building team processes from scratch.
• Experience with account health forecasting and executive-level relationship skills.

Responsibilities

• Own key accounts hands-on while building and coaching a customer success team.
• Develop and implement customer success playbooks and operating rhythms.
• Lead analytics for account health and forecast outcomes.

Skills

Enterprise ownership

Team building

Coaching

Health analytics

Executive relationships

Job description

Bluefish is seeking a Senior Director of Customer & Solutions in New York. This leadership role blends hands-on account ownership with building and coaching a customer success team in a fast-scaling startup.

You will own strategic accounts, drive health analytics, forecast renewals, and maintain executive relationships while shaping playbooks and processes. The position sits in a hybrid environment, combining strategic oversight with daily team leadership.