Enterprise AI Customer Success Leader

Bluefish; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Opportunity for career growth

Meritocracy and immediate impact

Unique work environment in AI

Job summary

Bluefish in New York is seeking a Strategic Customer Success Lead to shape value delivery across Fortune 500 teams. This foundational role requires expertise in customer success, account management, and AI marketing strategies.

You will directly manage strategic accounts, ensuring they achieve value milestones and navigate the AI landscape with Bluefish's robust tools. Collaborating with cross-functional teams, you will drive product adoption and provide timely insights to clients.

This position offers a unique opportunity to impact a fast-moving startup at the forefront of AI marketing.

Qualifications

• 5+ years of experience in account management or customer success, ideally in SaaS or ad tech.
• Proven experience delivering value to enterprise customers.
• Strong background in advertising and campaign strategy.
• Ability to act as a trusted advisor to senior stakeholders.

Responsibilities

• Manage a portfolio of strategic enterprise customer accounts.
• Provide guidance on AI adoption and campaign optimization.
• Collaborate with teams to ensure seamless customer experience.
• Monitor account health and translate risk signals into strategies.

Skills

Account management

Customer success

Strategic partnerships

Advertising

Campaign strategy

Measurement

Data analysis

Communication

Collaboration

Job description

Bluefish in New York is seeking a Strategic Customer Success Lead to shape value delivery across Fortune 500 teams. This foundational role requires expertise in customer success, account management, and AI marketing strategies.

You will directly manage strategic accounts, ensuring they achieve value milestones and navigate the AI landscape with Bluefish's robust tools. Collaborating with cross-functional teams, you will drive product adoption and provide timely insights to clients.

This position offers a unique opportunity to impact a fast-moving startup at the forefront of AI marketing.