Director of Customer Success

present of AI; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Bluefish is seeking a Senior Director of Customer & Solutions in New York. This leadership role blends hands-on account ownership with building and coaching a customer success team in a fast-scaling startup.

You will own strategic accounts, drive health analytics, forecast renewals, and maintain executive relationships while shaping playbooks and processes. The position sits in a hybrid environment, combining strategic oversight with daily team leadership.

Qualifications

• A long record in customer success or account management at software or marketing technology firms.
• Several years managing people and building team processes from scratch.
• Experience with account health forecasting and executive-level relationship skills.

Responsibilities

• Own key accounts hands-on while building and coaching a customer success team.
• Develop and implement customer success playbooks and operating rhythms.
• Lead analytics for account health and forecast outcomes.

Skills

Enterprise ownership

Team building

Coaching

Health analytics

Executive relationships

Job description

Customer & Solutions · New York, Hybrid · Senior level

This is a leadership role that mixes hands on account ownership with building and coaching a customer success team. A strong candidate has a long record in customer success or account management at software or marketing technology firms, including several years managing people, and has built team processes and operating rhythms from scratch. The work calls for analytical judgment on account health and forecasting, executive level relationship skills, and comfort with ambiguity in a scaling startup.

How it fits the AI era

The company sells a platform that tracks how AI systems describe brands, so the customer success work sits close to a fast changing technology. AI can speed up account reporting, health scoring, and drafting of value summaries, which frees the director to focus on judgment, executive relationships, and coaching. What stays human is reading a customer's real priorities, deciding which tactics matter, and developing the team.

How it builds AI experience

The role offers direct exposure to how brands manage their presence in AI driven channels, which is still uncommon experience. A candidate can build this by learning how AI answer systems surface and describe brands, and by getting fluent in the metrics that show whether a brand's AI visibility improves. Practicing with account health dashboards and AI assisted reporting would also help.

Worth showing

• Enterprise account ownership
• Team building and coaching
• Customer success playbooks
• Account health analytics
• Executive relationship management

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Bluefish

Bluefish is an agentic marketing platform that shows how AI systems describe a brand and turns those insights into optimization tactics, per the company.