Director of Engineering — AI-Powered HR Services (Remote)

SmartRecruiters, Inc.; San Francisco (CA); Remote; USD 221,000 - 387,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

ServiceNow is seeking a Director of Engineering to lead the architecture, delivery, and evolution of HR Service Delivery (HRSD) cloud services. You will guide a ~20-engineer organization, shaping technical strategy, reliability, and security for enterprise deployments across the ServiceNow platform.

You will drive AI-assisted engineering, automation, and scalable architectures while partnering with Product, Design, and Customer Success to deliver value and innovation to customers globally.

Qualifications

• 12+ years of software engineering experience delivering enterprise-scale products and services.
• 5+ years in engineering leadership, managing managers and senior tech leaders.
• Proven success driving technical strategy and execution across multiple teams.

Responsibilities

• Own the technical strategy, architecture, delivery, and operations of HRSD services.
• Deliver AI-powered employee experiences and partner with product/design teams.
• Drive long-term architectural decisions for scalability, reliability, and extensibility.
• Lead AI-driven engineering practices to improve productivity and quality.
• Build and retain high-performing engineering teams with a culture of ownership.
• Collaborate with Product Management, Design, Customer Success, and leadership to align priorities.

Skills

Distributed systems

Cloud-native architectures

APIs

Data platforms

Observability & reliability

Education

Bachelor's/Master's/PhD in CS/CE/AI/ML/DS

Tools

Java

Python

Go

Job description

ServiceNow is seeking a Director of Engineering to lead the architecture, delivery, and evolution of HR Service Delivery (HRSD) cloud services. You will guide a ~20-engineer organization, shaping technical strategy, reliability, and security for enterprise deployments across the ServiceNow platform.

You will drive AI-assisted engineering, automation, and scalable architectures while partnering with Product, Design, and Customer Success to deliver value and innovation to customers globally.