Director, AI-Powered HR Service Delivery

Intuitive; California (MO); On-site; USD 210,000 - 320,000; Full time

Benefits offered by this job

Onsite in Sunnyvale, CA (3 days/week)

Equity

Incentives and benefits

Job summary

Intuitive, based in Sunnyvale, CA, seeks a Director of HR Service Delivery Technology to shape the product strategy for HR tech across the entire employee lifecycle. You will own the roadmap for AI-native HR service experiences and partner with HR and Enterprise Technology to deliver scalable, consumer-grade solutions.

Lead a team of product managers, analysts, and HR technologists to deploy ServiceNow HRSD capabilities such as Employee Center, Case Management, Knowledge, and AI-powered

Qualifications

• 10+ years of experience in HR technology, employee experience, shared services, HR operations, or service delivery transformation.
• 5+ years of people leadership experience.
• Deep expertise in ServiceNow HR Service Delivery and employee service management solutions.
• Experience delivering self-service, automation, AI, or digital employee experience initiatives.
• Strong understanding of HR processes and employee lifecycle experiences.

Responsibilities

• Own the vision, roadmap, and strategic direction for HR Service Delivery technologies, with a focus on ServiceNow HRSD and digital employee experiences.
• Partner with HR, Enterprise Technology, and business stakeholders to identify opportunities for innovation, process improvement, and service transformation.
• Translate business needs into scalable technology solutions that improve employee experiences and operational effectiveness.
• Lead the evolution of employee self-service capabilities through knowledge management, AI-powered search, virtual agents, employee AI Assistants and guided experiences.
• Drive adoption of AI-enabled support solutions that improve service effectiveness, increase self-service resolution, and reduce employee effort.
• Ensure solutions align with governance, compliance, and responsible AI standards.

Skills

HR technology leadership

ServiceNow HRSD

AI innovation

Workflow automation

Stakeholder management

Education

Bachelor's degree in HR, Business Administration, Information Systems

Tools

ServiceNow

AI search

Knowledge management systems

Workflow automation tools

Job description

Intuitive, based in Sunnyvale, CA, seeks a Director of HR Service Delivery Technology to shape the product strategy for HR tech across the entire employee lifecycle. You will own the roadmap for AI-native HR service experiences and partner with HR and Enterprise Technology to deliver scalable, consumer-grade solutions.

Lead a team of product managers, analysts, and HR technologists to deploy ServiceNow HRSD capabilities such as Employee Center, Case Management, Knowledge, and AI-powered