Director of Employee Experience

Jewish Community Center of Greater Pittsburgh; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Jewish Community Center of Greater Pittsburgh is seeking a Director of Employee Experience to partner with senior leadership in enhancing organizational effectiveness and creating a supportive, high-engagement workplace.

You will lead the HR function, oversee policies, compliance, recruitment, onboarding, payroll, benefits, and development programs, while mentoring the HR team and driving data-driven improvements.

Qualifications

• Proven leadership of HR teams and strategies.
• Experience guiding employment policies and procedures.
• Ability to drive employee engagement and retention.
• Strong knowledge of HR compliance and labor laws.

Responsibilities

• Partner with senior leadership to advance organizational effectiveness.
• Oversee day-to-day HR operations: policies, employee relations, recruitment, total rewards, compliance, engagement.
• Guide onboarding, performance management, and job descriptions; address employee relations risks.

Skills

HR leadership

Employee relations

Talent acquisition

Policy development

HR compliance

Performance management

Compensation strategy

People analytics

Tools

HR systems

Payroll & benefits administration

Job description

The Director of Employee Experience will serve as a strategic partner to senior leadership, advancing organizational effectiveness and fostering a workplace where employees feel supported, engaged, and empowered to succeed. This role provides both strategic and hands-on leadership, overseeing the day-to-day operations of the human resources function, including employment policies and procedures, employee relations, recruitment and retention, total rewards, legal compliance, and employee engagement. The Director will supervise and develop HR team members, strengthen HR processes and practices, and collaborate across departments to ensure a consistent and positive employee experience.

Key responsibilities include creating and improving staffing and recruitment strategies aligned with organizational objectives, guiding hiring managers in best practices, and ensuring hiring processes reflect organizational values and compliance. The Director will oversee onboarding and orientation programs, develop and implement employee relations policies, and proactively address employee relations risks. Additional duties involve conducting investigations into employee concerns, designing and refining performance management systems, reviewing job descriptions, and recommending compensation strategies to support equity and retention.

The Director will also provide leadership in training and professional development initiatives, partner with department leaders to address learning needs, and develop programs that support leadership development and career progression. Oversight of payroll and benefits administration, fiscal management of the HR department budget, and ensuring compliance with employment laws are essential aspects of the role. The Director will mentor HR team members, provide regular HR metrics and analysis, and act as a key strategic partner to leadership by identifying trends and areas for improvement across the organization.