Lead Director, Software Development Engineering (Member Eligibility Services)

9025 CVS Shared Services Resources LLC; Illinois; On-site; USD 144,000 - 288,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Director to lead the Eligibility portfolio for the PBM business, driving modernization of eligibility processing from legacy on-premises systems to a cloud-based data platform and API layer used by enterprise consumers.

The Director will oversee platform and API engineering, client onboarding and data integration, legacy operations, and QA, ensuring delivery, production stability, and modernization across the portfolio while guiding a multi-team organization and aligning

Qualifications

• 10+ years in Healthcare IT, including 2+ years at a Director or Senior Manager level leading application/system teams on cloud technologies including: Experience owning production-critical, high-availability APIs or systems, including release management and deployment safety.
• Strong client-facing production support: incident response, root-cause resolution, executive reporting, SLA adherence.
• Experience leading legacy-to-cloud modernization or data migration programs.

Responsibilities

• Own strategy, delivery, architecture, and operational stability for the eligibility platform, APIs, client onboarding and data integration, and legacy eligibility systems.
• Lead the modernization of eligibility processing from legacy on-premises platforms to cloud-based data services, including migration of clients onto the modern platform and retirement of legacy components.
• Own release management, deployment safety practices, and incident response for production-critical services, including postmortems and corrective actions.
• Lead and develop a multi-team organization through managers and senior managers; build bench strength and successors for key technical and leadership roles.
• Manage production support and SLA adherence across all owned systems, working cross-functionally to resolve issues and communicate with business stakeholders.
• Partner with architecture and principal engineering on AI-enabled initiatives and integrate them into team planning and prioritization.
• Maintain strong Agile delivery and work-tracking practices across the organization.
• Manage vendor relationships and contingent staffing plans; oversee budget and resource allocation for the portfolio.

Skills

Healthcare IT leadership

Cloud technologies

Agile delivery

Stakeholder communication

AI in engineering

Cross-functional leadership

Education

Bachelor's degree in Computer Science

Tools

Cloud platforms (AWS/GCP)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health's exciting and impactful Claims Adjudication Software Engineering & Transformation organization is seeking a Director to lead the Eligibility portfolio for the PBM business, including the modernization of eligibility processing from legacy on-premises systems to a cloud-based data platform and API layer that serves member demographic and coverage data to enterprise consumers.

The Director leads a multi-team engineering organization covering platform and API engineering, client onboarding and data integration, legacy system operations, and quality assurance, and is accountable for delivery, production stability, and modernization across the portfolio.

Responsibilities

Own strategy, delivery, architecture, and operational stability for the eligibility platform, APIs, client onboarding and data integration, and legacy eligibility systems. Lead the modernization of eligibility processing from legacy on-premises platforms to cloud-based data services, including migration of clients onto the modern platform and retirement of legacy components. Own release management, deployment safety practices, and incident response for production-critical services, including postmortems and corrective actions. Lead and develop a multi-team organization through managers and senior managers; build bench strength and successors for key technical and leadership roles. Manage production support and SLA adherence across all owned systems, working cross-functionally to resolve issues and communicate with business stakeholders. Partner with architecture and principal engineering on AI-enabled initiatives and integrate them into team planning and prioritization. Maintain strong Agile delivery and work-tracking practices across the organization. Manage vendor relationships and contingent staffing plans; oversee budget and resource allocation for the portfolio. Partner with peer directors across the Adjudication organization on shared modernization goals and platform strategy. Ensure compliance of systems and applications with company policies, standards, and regulatory requirements.

Required Qualifications

10+ years in Healthcare IT, including 2+ years at a Director or Senior Manager level leading application/system teams on cloud technologies including: Experience owning production-critical, high-availability APIs or systems, including release management and deployment safety. Strong client‑facing production support: incident response, root‑cause resolution, executive reporting, SLA adherence. Experience leading legacy‑to‑cloud modernization or data migration programs. Experience managing a mixed FTE/contingent workforce. Ability to lead cross‑functional initiatives and influence without direct authority. Proficient in cloud engineering fundamentals - scalable, secure API and datastore design. Experience applying AI technologies in engineering or operations.

Preferred Qualifications

Experience with client onboarding or migration programs at scale. Experience establishing Agile delivery and work‑tracking practices across teams. Knowledge of CMS Medicare and PBM regulatory context. Strong stakeholder communication and negotiation skills across engineering, product, and business leadership.

Education

Bachelor's degree in Computer science, information systems, or related field, or equivalent work experience.

Pay Range

The typical pay range for this role is: $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 11/13/2026

EEO & Compliance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.