Director, Cloud Eligibility Platform Engineering

CVS Health; Minnesota; Hybrid; USD 144,000 - 288,000; Full time

Benefits offered by this job

Bonus eligible

Comprehensive benefits package

Paid time off

Job summary

CVS Health seeks a Director to lead the Eligibility portfolio within Claims Adjudication Software Engineering & Transformation. You will guide strategy, delivery, and architecture for eligibility platforms, APIs, client onboarding, and data integration while driving modernization across legacy systems.

You will oversee release management, incident response, and production stability, building leadership across managers, ensuring SLA adherence, and aligning with AI-enabled initiatives.

Qualifications

• 10+ years in Healthcare IT, including 2+ years at a Director or Senior Manager level leading application/system teams on cloud technologies including:
• Experience owning production-critical, high-availability APIs or systems, including release management and deployment safety.
• Experience leading legacy-to-cloud modernization or data migration programs.
• Experience managing a mixed FTE/contingent workforce.
• Ability to lead cross-functional initiatives and influence without direct authority.
• Proficient in cloud engineering fundamentals - scalable, secure API and datastore design.
• Experience applying AI technologies in engineering or operations.

Responsibilities

• Own strategy, delivery, architecture, and operational stability for the eligibility platform, APIs, client onboarding and data integration, and legacy eligibility systems.
• Lead the modernization of eligibility processing from legacy on-premises platforms to cloud-based data services, including migration of clients onto the modern platform and retirement of legacy components.
• Own release management, deployment safety practices, and incident response for production-critical services, including postmortems and corrective actions.
• Lead and develop a multi-team organization through managers and senior managers; build bench strength and successors for key technical and leadership roles.
• Manage production support and SLA adherence across all owned systems, working cross-functionally to resolve issues and communicate with business stakeholders.
• Partner with architecture and principal engineering on AI-enabled initiatives and integrate them into team planning and prioritization.
• Maintain strong Agile delivery and work-tracking practices across the organization.
• Manage vendor relationships and contingent staffing plans; oversee budget and resource allocation for the portfolio.
• Partner with peer directors across the Adjudication organization on shared modernization goals and platform strategy.
• Ensure compliance of systems and applications with company policies, standards, and regulatory requirements.

Skills

High-availability APIs

Cloud technologies

Incident response

SLA management

Legacy-to-cloud modernization

Managed workforce (FTE/contingent)

Cross-functional leadership

Agile delivery

AI in engineering/ops

Client onboarding/migration experience

Education

Bachelor's degree in Computer Science or related field

Job description

CVS Health seeks a Director to lead the Eligibility portfolio within Claims Adjudication Software Engineering & Transformation. You will guide strategy, delivery, and architecture for eligibility platforms, APIs, client onboarding, and data integration while driving modernization across legacy systems.

You will oversee release management, incident response, and production stability, building leadership across managers, ensuring SLA adherence, and aligning with AI-enabled initiatives.