Director of E‑Commerce Ops & Shopify Platform Growth

Charter Schools USA Inc.; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Good Hearts Gear is searching for a Director of E‑Commerce Operations to own the Shopify platform and connected systems. You will ensure stability, uptime, and scalable operations across the digital commerce ecosystem, partnering with Finance, Logistics, and executive leaders.

Responsibilities include platform administration, forecasting, and building the future e‑commerce operations team while coordinating with 3PL partners such as ShipMonk and maintaining data integrity for catalog, pricing,

Qualifications

• 8–12+ years of progressive experience in e‑commerce or digital commerce operations.
• Ownership of an e‑commerce platform (Shopify) with integrations.
• Experience working with fulfillment partners (3PL) and data‑driven forecasting.

Responsibilities

• Own and administer the Shopify platform and related systems.
• Ensure uptime, performance, and system integrations across the ecosystem.
• Forecasting, reporting, and finance‑ready month‑end deliverables.
• Lead ShipMonk integration and data integrity between systems.
• Develop scalable processes and support future team growth.

Skills

Shopify admin

E-commerce analytics

Cross-functional collab

3PL liaison

Process improvement

Data-driven decisions

Tools

Shopify

ShipMonk

Job description

Good Hearts Gear is searching for a Director of E‑Commerce Operations to own the Shopify platform and connected systems. You will ensure stability, uptime, and scalable operations across the digital commerce ecosystem, partnering with Finance, Logistics, and executive leaders.

Responsibilities include platform administration, forecasting, and building the future e‑commerce operations team while coordinating with 3PL partners such as ShipMonk and maintaining data integrity for catalog, pricing,