Dir, E-Commerce Operations - Good Hearts Gear

charterschoolsusa

Fort Lauderdale (FL)

On-site

USD 120,000 - 180,000

Full time

3 days ago

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Job summary

Good Hearts Gear is seeking a Director of E-Commerce Operations to own and lead the Shopify-based digital commerce ecosystem, ensuring stability, performance, and scalability. You will oversee integrations with ShipMonk and other apps, manage data accuracy, and partner with Finance, Logistics, Supply Chain, and executives to align forecasts and reporting.

The role requires building scalable processes, guiding the future e-commerce operations team, and maintaining site uptime and efficient

Qualifications

8–12+ years in e-commerce or digital commerce operations.
Ownership and administration of an e-commerce platform (Shopify preferred).
Experience with fulfillment partners or 3PL providers.

Responsibilities

Own and administer the Shopify platform and related systems.
Ensure platform stability, uptime, and performance across the ecosystem.
Manage platform configuration, updates, and operational improvements.
Maintain data integrity between Shopify and fulfillment systems, including ShipMonk.
Lead forecasting, monthly reporting, and finance-ready month-end processes.
Develop scalable operational processes and documentation for growth.

Skills

E-commerce operations leadership

Shopify platform administration

Data analysis & reporting

Cross-functional collaboration

3PL relationship management

Tools

Shopify

ShipMonk

ShipBob

Inventory management systems

Finance/reporting tools

Job description

About Good Hearts Gear

Good Hearts Gear is a purpose-driven apparel and uniform provider built on the mission of Outfitting with a Purpose. We partner with schools and organizations to deliver high-quality apparel programs supported by reliable fulfillment and scalable digital commerce solutions.

Our goal is simple: make ordering uniforms and spirit wear easy for families, efficient for schools, and operationally dependable for our partners. As our network of programs continues to grow, we are investing in the systems, technology, and leadership needed to scale our e-commerce ecosystem and support a best-in-class online purchasing experience.

Position Summary

The Director of E-Commerce Operations owns and leads Good Hearts Gear's digital commerce ecosystem, ensuring the stability, performance, and scalability of our Shopify platform and connected operational systems.

This role is responsible for the administration, optimization, and operational growth of the Shopify environment, including its integrations with key Shopify applications and ShipMonk (3PL). The Director ensures accurate product data, dependable site uptime, seamless fulfillment operations, and strong reporting discipline across all customer and location-based storefront programs.

This leader serves as the operational backbone of our e-commerce business--partnering closely with Finance, Logistics, Supply Chain, and executive leadership to support forecasting, reporting, and system alignment.

As Good Hearts Gear continues to grow, the Director of E-Commerce Operations will also design scalable operational processes and help build the future e-commerce operations team, providing leadership, structure, and training as the function expands.

Key Responsibilities

Digital Commerce Platform Ownership

Serve as the primary owner and administrator of the Shopify platform and related systems.
Ensure stability, uptime, and performance across the entire digital commerce ecosystem.
Manage platform configuration, updates, and operational improvements.
Administer and maintain Shopify applications including but not limited to:
Tideo (Live Chat/Chatbots)
Loop Returns
Better Reports
Ablestar Bulk Editor
Messaging tools
ShipMonk integration
Clean Size Charts
Catalog Maker
Shopify Flow
kbite
Stocky
Merchbees
TaxJar
Translate
SEO tools
Address Validator
Implement configuration changes required to support new customer, school, or organizational storefronts.
Monitor platform performance and proactively resolve issues affecting functionality, availability, or user experience.
Maintain accurate product lifecycle management including launches, updates, discontinuations, and stockout replacements.

Forecasting, Reporting, and Financial Support

Maintain and update the annual sales and production forecasting model.
Participate in monthly forecast and performance review cycles.
Produce monthly sales reporting by customer/location and SKU.
Deliver the annual sales forecast and production order plan by customer/location by November 1.
Ensure Finance-ready month-end reporting is delivered by the 10th of each month, including:
Gross Sales
Month-End Inventory Value
Finance Summary Reporting
Payment Type Reporting
Tax Reporting
Gift Card Balances

Fulfillment and 3PL Integration

Manage Shopify - ShipMonk product creation and system mapping to ensure accurate order routing and fulfillment.
Maintain data integrity between Shopify and fulfillment systems.
Track ShipMonk invoices and storage costs as required.
Partner with Logistics, Supply Chain, and Inventory teams to align product flow between systems.
Coordinate SKU and UPC setup for new product introductions.

E-Commerce Operations and Process Development

Develop scalable operational processes and documentation that support the continued growth of the business.
Identify opportunities to automate workflows and improve system efficiency.
Establish controls that ensure product, pricing, and inventory accuracy.
Support onboarding and launch of new customer/location storefront programs.

Team Leadership and Future Growth

Help design the structure of the future e-commerce operations team.
Participate in hiring, onboarding, and training of new team members as the function grows.
Provide leadership, guidance, and operational oversight to ensure consistent execution across the platform.

Key Deliverables

Monthly forecast updates and participation in forecast review meetings
Monthly reporting package delivered by the 10th of each month
Annual sales forecast and production order by November 1
Accurate product catalog management and system synchronization
Stable platform performance and minimal operational disruption

Key Performance Indicators (KPIs)

Site uptime and platform stability
On-site conversion rate and checkout completion
Average order value (AOV) and units per transaction
Inventory accuracy between Shopify and ShipMonk
Order-to-ship cycle time and fulfillment exception rate
Gross margin and contribution margin visibility by SKU and location
Timeliness and accuracy of operational and financial reporting

Required Qualifications

8--12+ years of progressive experience in e-commerce or digital commerce operations
Demonstrated ownership and administration of an e-commerce platform (Shopify strongly preferred)
Experience managing a live Shopify environment including product management, operational updates, and system integrations
Experience working with fulfillment partners or 3PL providers (ShipMonk, ShipBob, Flexport, or similar)
Strong analytical and reporting capability with experience supporting executive-level forecasting and reporting
Ability to manage complex product catalogs, SKUs, and inventory structures
Proven ability to collaborate cross-functionally with Finance, Logistics, Supply Chain, and executive leadership

Preferred Qualifications

Experience supporting multi-location or segmented storefront programs
Experience in apparel, uniforms, or consumer goods e-commerce
Experience scaling operational processes within a growing brand
Familiarity with Shopify automation tools and operational workflows

Benefits

Good Hearts Gear offers a competitive benefits package designed to support the health, financial security, and well-being of our team members. Benefits may include: