Director of E-commerce & Conversion Strategy (Hybrid)

Orca Brands; El Segundo (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Orca Brands, a fast-growing beauty and wellness DTC company, seeks a Director of E‑Commerce in El Segundo. You will own the entire funnel—from acquisition to retention—driving CVR, AOV, and LTV through data-driven CRO, testing roadmaps, and scalable product pages.

Collaborate with Head of Growth, media buying, designers, and developers to launch high‑impact funnels, optimize Shopify storefronts, and strengthen retention via email/SMS.

Qualifications

• 3-5+ years of experience in Head or Director of E-commerce, CRO, or growth roles—preferably in DTC, beauty, wellness, or consumer products.
• Expert-level copywriting ability (direct response & performance-oriented).
• Proven track record of improving CVR, AOV, and LTV through testing and funnel innovation.
• Deep knowledge of Shopify, landing page systems, email/SMS platforms, experimentation tools (e.g., Google Optimize alternatives, VWO, Convert, etc.).
• Strong analytical skills with fluency in GA4, attribution tools, and testing frameworks.
• Experience building funnels that convert cold traffic at scale.
• Ability to lead cross-functional teams and manage fast-moving projects.
• Strategic thinker with hands-on execution.

Responsibilities

• Architect full funnel experiences from acquisition through retention.
• Build evergreen funnels that dramatically increase conversion, AOV, and LTV.
• Write or edit high-intent, persuasive copy (headline, hooks, benefits, objections, upsells/downsells).
• Work with paid media to develop funnels aligned with traffic quality, platform constraints, and creative strategy.
• Own and manage the CRO program across all brands and landing pages.
• Create, prioritize, and execute an ongoing A/B and multivariate testing roadmap.
• Identify conversion bottlenecks and opportunities across user journeys using analytics, heatmaps, and user behavior insights.
• Lead development of new high-converting product pages, advertorials, quiz funnels, and checkout flows.
• Collaborate with designers, developers, and copywriters to launch tests quickly and at scale.
• Own Shopify storefront performance, merchandising, and on-site UX.
• Improve site speed, mobile optimization, product discoverability, and checkout completion.
• Manage integrations, plugins, and tech stack decisions that impact conversion.
• Oversee email/SMS retention strategy and automated lifecycle flows.
• Build dashboards to measure testing performance, funnel impact, and customer behavior trends.
• Forecast revenue with finance and growth teams.

Skills

CRO leadership

Copywriting

Analytics GA4

Cross-functional leadership

E-commerce strategy

Customer journey optimization

Tools

Shopify

Landing page systems

A/B testing tools

Google Optimize alternatives

VWO

Convert

GA4

Job description

Orca Brands, a fast-growing beauty and wellness DTC company, seeks a Director of E‑Commerce in El Segundo. You will own the entire funnel—from acquisition to retention—driving CVR, AOV, and LTV through data-driven CRO, testing roadmaps, and scalable product pages.

Collaborate with Head of Growth, media buying, designers, and developers to launch high‑impact funnels, optimize Shopify storefronts, and strengthen retention via email/SMS.