Director of Digital Access & Capacity Optimization

University of Rochester; United States; On-site; USD 123,000 - 184,000; Full time

Job summary

University of Rochester seeks a senior leader to oversee enterprise digital access platforms, including Epic Cadence scheduling, patient access workflows, and capacity optimization across ambulatory and procedural settings.

The role drives governance, standardization, and continuous improvement, partnering with IT, clinical operations, and informatics to maximize patient access and experience. SUNY-level expectations apply; strong leadership and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in healthcare administration, business, informatics, data analytics, or related field required with 8 years of experience in healthcare operations or related field.
• Master's degree in a related field preferred.
• Experience leading or managing teams or projects required.

Responsibilities

• Provides leadership and operational oversight for enterprise digital access platforms to optimize scheduling and capacity.
• Leads implementation, governance, and optimization of digital access capabilities across Epic Cadence and related workflows.
• Ensures standardized, integrated scheduling platforms to maximize provider capacity and improve patient access.

Skills

Leadership

Cross-functional collaboration

Strategic planning

Communication

Education

Bachelor's degree

Master's degree preferred

Tools

Epic Cadence

MyChart

Job description

University of Rochester seeks a senior leader to oversee enterprise digital access platforms, including Epic Cadence scheduling, patient access workflows, and capacity optimization across ambulatory and procedural settings.

The role drives governance, standardization, and continuous improvement, partnering with IT, clinical operations, and informatics to maximize patient access and experience. SUNY-level expectations apply; strong leadership and cross-functional collaboration are essential.