Director, Digital Access & Capacity Strategy

University of Rochester; New York (NY); On-site; USD 123,000 - 184,000; Full time

Job summary

The University of Rochester seeks a Director of Digital Access and Capacity to lead enterprise digital access platforms across ambulatory and procedural settings. You will optimize Epic Cadence scheduling, capacity management, and patient access workflows, partnering with IT, clinical operations, and leadership to drive measurable improvements.

Responsibilities include strategy, governance, and performance monitoring, designing scheduling templates, and aligning digital tools with operational

Qualifications

• Bachelor’s degree required and 8 years in healthcare operations.
• Experience with Epic Cadence, MyChart, or scheduling platforms preferred.
• Master’s degree preferred.
• Experience leading teams and projects.

Responsibilities

• Provides leadership and operational oversight for enterprise digital access platforms to support patient scheduling, provider capacity, and operational access workflows.
• Leads implementation, optimization, governance, and operational management of digital access capabilities including Epic Cadence scheduling and capacity optimization.
• Ensures standardized, integrated digital access platforms across ambulatory/procedural settings to maximize provider capacity and patient experience.
• Develops strategic plans, leads cross-functional collaboration, and monitors performance with change management initiatives.
• Oversees Enterprise Demand-to-Capacity Alignment and scheduling template design, block utilization, and scheduling logic.

Skills

Healthcare access

Capacity management

Leadership

Communication

Problem solving

Education

Bachelor's degree

Master's degree preferred

Tools

Epic Cadence

MyChart

Job description

The University of Rochester seeks a Director of Digital Access and Capacity to lead enterprise digital access platforms across ambulatory and procedural settings. You will optimize Epic Cadence scheduling, capacity management, and patient access workflows, partnering with IT, clinical operations, and leadership to drive measurable improvements.

Responsibilities include strategy, governance, and performance monitoring, designing scheduling templates, and aligning digital tools with operational