Director, Digital Access & Capacity Strategy

001 University of Rochester; United States; On-site; USD 123,000 - 184,000; Full time

Job summary

University of Rochester is seeking a senior leader to oversee enterprise digital access platforms supporting patient scheduling, provider capacity, and operational access workflows. You will drive governance, optimization, and integration across systems like Epic Cadence and MyChart to enhance patient access and scheduling efficiency.

The role requires a deep understanding of healthcare operations, scheduling templates, and cross-functional collaboration with IT, clinical operations, and

Qualifications

• Bachelor's degree in healthcare administration, business, informatics, or related field required.
• Master's degree preferred.
• Experience leading healthcare operations or access management.
• Experience with Epic Cadence, scheduling tools, or digital front door capabilities preferred.

Responsibilities

• Provide leadership and oversight for enterprise digital access platforms for patient scheduling and capacity.
• Lead implementation and optimization of scheduling workflows and capacity management across Epic and other platforms.
• Ensure standardized, integrated digital access platforms to maximize provider capacity and patient experience.
• Collaborate with IT, clinical operations and leadership to drive adoption and measure improvements.

Skills

Leadership

Strategic planning

Stakeholder collaboration

Project management

Education

Bachelor's degree

Master's degree preferred

Tools

Epic Cadence

MyChart

Job description

University of Rochester is seeking a senior leader to oversee enterprise digital access platforms supporting patient scheduling, provider capacity, and operational access workflows. You will drive governance, optimization, and integration across systems like Epic Cadence and MyChart to enhance patient access and scheduling efficiency.

The role requires a deep understanding of healthcare operations, scheduling templates, and cross-functional collaboration with IT, clinical operations, and