Director of Data Analytics Operations — Production Support

Natera; San Carlos (CA); On-site; USD 205,000 - 256,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

Health benefits

401(k) with company match

Generous PTO

Job summary

Natera is seeking a Director of Operations for Extended-Hours Support (ExHS) in the DSPE department to oversee data analytics for lab production operations in California. You will lead a 10+ person team delivering timely analytics across SLAs, build dashboards, and ensure regulatory compliance using Snowflake and AWS.

The role requires 8+ years of relevant experience with a Master’s degree (or 4 years with a Doctorate), strong Python/SQL skills, and proven leadership in regulated environments.

Qualifications

• Master's degree in Statistics, Data Science, Bioinformatics, Computer Science, Mathematics, or Operations Research required; Doctorate degrees are a plus.
• Minimum 8 years of relevant industry experience with a Master's degree (or minimum 4 years with a Doctorate).
• Minimum 3 years of experience operating within a highly regulated environment (CLIA and/or FDA compliant settings).
• Minimum 3 years of management experience leading medium-sized teams (e.g., of 7 to 20 engineers or analysts, or larger) in production support or operational roles.
• Working knowledge of diagnostic laboratory business processes and genomic/bioinformatics technologies.

Responsibilities

• Direct and mentor a team of 10+ ExHS data science support engineers and analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams.
• Enforce operating procedures for compliance, quality, and efficiency.
• Measure, report, and continuously improve team operational effectiveness.
• Lead the team during critical production incidents or emergency events during and outside standard business hours.
• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings; translate complex analytical results into actionable recommendations.

Skills

Python

SQL

Snowflake

AWS

Data analysis

Statistics

Communication

Education

Master's degree

Doctorate degree

Tools

AWS QuickSight

Streamlit

Redshift

Athena

Batch

EC2

S3

Job description

Natera is seeking a Director of Operations for Extended-Hours Support (ExHS) in the DSPE department to oversee data analytics for lab production operations in California. You will lead a 10+ person team delivering timely analytics across SLAs, build dashboards, and ensure regulatory compliance using Snowflake and AWS.

The role requires 8+ years of relevant experience with a Master’s degree (or 4 years with a Doctorate), strong Python/SQL skills, and proven leadership in regulated environments.