Director of Operations, Data Analytics for Production Support, Extended-Hours

Natera; San Carlos (CA); On-site; USD 205,000 - 256,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

Health benefits

401(k) with company match

Generous PTO

Job summary

Natera is seeking a Director of Operations for Extended-Hours Support (ExHS) in the DSPE department to oversee data analytics for lab production operations in California. You will lead a 10+ person team delivering timely analytics across SLAs, build dashboards, and ensure regulatory compliance using Snowflake and AWS.

The role requires 8+ years of relevant experience with a Master’s degree (or 4 years with a Doctorate), strong Python/SQL skills, and proven leadership in regulated environments.

Qualifications

• Master's degree in Statistics, Data Science, Bioinformatics, Computer Science, Mathematics, or Operations Research required; Doctorate degrees are a plus.
• Minimum 8 years of relevant industry experience with a Master's degree (or minimum 4 years with a Doctorate).
• Minimum 3 years of experience operating within a highly regulated environment (CLIA and/or FDA compliant settings).
• Minimum 3 years of management experience leading medium-sized teams (e.g., of 7 to 20 engineers or analysts, or larger) in production support or operational roles.
• Working knowledge of diagnostic laboratory business processes and genomic/bioinformatics technologies.

Responsibilities

• Direct and mentor a team of 10+ ExHS data science support engineers and analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams.
• Enforce operating procedures for compliance, quality, and efficiency.
• Measure, report, and continuously improve team operational effectiveness.
• Lead the team during critical production incidents or emergency events during and outside standard business hours.
• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings; translate complex analytical results into actionable recommendations.

Skills

Python

SQL

Snowflake

AWS

Data analysis

Statistics

Communication

Education

Master's degree

Doctorate degree

Tools

AWS QuickSight

Streamlit

Redshift

Athena

Batch

EC2

S3

Job description

This is an exciting opportunity at Natera (a global leader in precision medicine and genomics testing), to oversee the entire operations of our Extended-Hours Support (ExHS) team, to provide key data analytics services for our lab production operations. As the Director of Operations for ExHS at our Data Science Production Engineering (DSPE) department, you will have the opportunity to work with Natera's diverse and ultra-large data sets (up to PB size), apply innovative solutions built with the latest information and cloud technologies, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the ExHS team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams.

Important Note

This Director needs to be available during the extended hours (e.g., early morning, late evening, and weekend hours) for emergencies or other similar critical events (note: this position does not require general availability during the extended hours, but only during emergencies or other similar critical events during the extended hours).

Primary Responsibilities

• Direct and mentor a team of 10+ ExHS data science support engineers and analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams.
• Enforce operating procedures for compliance, quality, and efficiency.
• Measure, report, and continuously improve team operational effectiveness.
• Lead the team during critical production incidents or emergency events during and outside standard business hours.

Technical Execution and Infrastructure

• Develop and maintain technologies for operational visibility (e.g., via AWS QuickSight or Streamlit).
• Develop and maintain technologies for operational efficiency.
• Manage and execute analytics workflows on Snowflake and AWS infrastructure (Redshift, Athena, Batch, EC2, S3), and ensure strictly compliance to CLIA, FDA, and internal quality management standards.

Process Improvement

• Improve operating procedures for compliance, quality, and efficiency.
• Train and coach team members on new technologies, procedures, and guidelines/best practices.
• Identify areas for improvement within the DSPE ExHS team, develop improvement solutions, and/or work with DSPE teams to implement such solutions.

Cross-Functional Collaboration

• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings.
• Proactively manage stakeholder expectations.
• Establish regular stakeholder reporting mechanisms.
• Translate complex analytical results into actionable recommendations for cross-functional partners.

Qualifications

• Master's degree in Statistics, Data Science, Bioinformatics, Computer Science, Mathematics, or Operations Research required; Doctorate degrees are a plus.
• Minimum 8 years of relevant industry experience with a Master's degree (or minimum 4 years with a Doctorate).
• Minimum 3 years of experience operating within a highly regulated environment (CLIA and/or FDA compliant settings).
• Minimum 3 years of management experience leading medium-sized teams (e.g., of 7 to 20 engineers or analysts, or larger) in production support or operational roles.
• Working knowledge of diagnostic laboratory business processes and genomic/bioinformatics technologies.

Knowledge, Skills, And Abilities

• Proficient in data analysis and statistical techniques.
• Proficient in Python and SQL development.
• Hands-on experience with Snowflake platform technologies and AWS cloud analytics tooling (Redshift, Athena, Batch, EC2, S3).
• Demonstrated experience developing operational dashboards and analytical tools using AWS QuickSight, Streamlit, or equivalent platforms.
• Strong written and verbal communication skills, with a track record of building cross-functional trust and explaining technical data clearly.
• Ability to navigate operational ambiguity, establish structure where gaps exist, and resolve production bottlenecks directly.
• Good documentation practices and coding style.
• Strong integrity.
• Team player, collaborative.

Compensation & Total Rewards

This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of hire. Final compensation will vary based on experience, qualifications, and internal equity considerations. This position is also eligible for additional compensation and benefits through Natera's robust Total Rewards program, including:

• Annual performance incentive bonus
• Long-term equity awards
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and company holidays
• Additional wellness and work-life benefits

Compensation Range

$205,000—$256,200 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

For More Information

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