Director of Customer Transformation & Data

Autura; Houston (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Autura is seeking a senior digital transformation leader in Texas to unify marketing, sales, onboarding, support and retention into a single customer-centric operation. You will own the customer journey, CRM systems, data pipelines, and governance to deliver measurable business results.

This role is hands-on and cross-functional, partnering with IT, Product, Operations, and GTM to build roadmaps, stand up data platforms, apply AI, and drive adoption across teams.

Qualifications

• 3-5 years leading enterprise transformation programs
• Experience building or consolidating customer data infrastructure
• Track record of shipping change, not just planning
• Comfort operating with incomplete information and competing priorities
• Credibility with senior leaders and frontline teams
• Practical experience applying AI tooling to business processes
• Experience in a private equity backed or high-growth environment

Responsibilities

• Own the operating model HubSpot is meant to support, turning sales, marketing, and customer success requirements into one governed system of record.
• Translate customer experience goals into journey maps and roadmaps, leading cross-functional builds.
• Lead modernization of the customer-facing tech stack including CRM and omnichannel platforms.
• Ensure data moves cleanly across apps, self-service portals, and human-assisted support.
• Own the systems roadmap and cross-functional alignment across PLG and SLG motions.
• Stand up a customer data platform and unified data pipelines for analytics and churn risk.
• Apply machine learning to flag bottlenecks, forecast needs, and trigger proactive outreach.
• Find places where generative AI can automate legacy manual work in the customer journey.

Skills

Transformation leadership

SaaS

AI modernization

Data governance

Cross-functional leadership

Job description

Autura is seeking a senior digital transformation leader in Texas to unify marketing, sales, onboarding, support and retention into a single customer-centric operation. You will own the customer journey, CRM systems, data pipelines, and governance to deliver measurable business results.

This role is hands-on and cross-functional, partnering with IT, Product, Operations, and GTM to build roadmaps, stand up data platforms, apply AI, and drive adoption across teams.