Director of AI Adoption & Customer Transformation

Arkero; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Arkero, a Los Angeles-based AI company, is seeking a Director of Customer Transformation to ensure Arkero is adopted, not just purchased, by sports organizations and live entertainment teams. You will own rollout strategies, drive change management, and guide teams to embed Arkero's automation into daily workflows.

You will operate at the intersection of customer success and product, engaging both executives and frontline staff, and you will be hands-on, even chasing API tokens or Slack

Qualifications

• Experience delivering large-scale customer implementations and rollouts.
• Proven ability to drive adoption in enterprise environments.
• Strong written and visual communication skills.

Responsibilities

• Own rollout and adoption plans for new and existing Arkero customers -- define success metrics, remove adoption barriers, and make Arkero part of the daily workflow rather than another tool that gets ignored.
• Handle the unglamorous parts of getting live: system integrations, email and Slack access, and API tokens for platforms like Ticketmaster -- whatever it takes to ship a real launch.
• Lead change management across every level of the organization, from the executive suite to the people doing the work -- running workshops and building internal champion networks.
• Create the materials that make adoption stick: rollout guides, launch plans, internal comms, training materials, Loom-style videos, FAQs, and playbooks.
• Build reusable enablement assets and coach customer teams on how to actually apply Arkero to their work.
• Be the voice of the customer inside Arkero -- gather feedback, separate signal from noise, spot patterns across accounts, and translate it into product insight that shapes the roadmap.

Skills

Customer success

Change management

Executive communication

Workshop facilitation

Tools

Loom

Job description

Arkero, a Los Angeles-based AI company, is seeking a Director of Customer Transformation to ensure Arkero is adopted, not just purchased, by sports organizations and live entertainment teams. You will own rollout strategies, drive change management, and guide teams to embed Arkero's automation into daily workflows.

You will operate at the intersection of customer success and product, engaging both executives and frontline staff, and you will be hands-on, even chasing API tokens or Slack