Director, Customer Success — Utilities & Digital Twin

Neara; San Francisco (CA); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Mission-driven role

Executive exposure

Impact on grid

Job summary

Neara is reshaping the energy sector with digital twins and AI-driven insights for utilities across the US. As Director, Customer Success, you will oversee a strategic portfolio of electric utilities, guiding multi-year engagements from pilot to full deployment and value realization.

You will act as a trusted advisor to utility executives, balance program management with leadership of a high-performing team, and partner with Sales, Product, and Engineering to ensure measurable outcomes and broad

Qualifications

• Experience leading multi-year enterprise software deployments.
• Proven track record guiding digital transformation initiatives.
• Engineering, CS, or quantitative degree required.
• Practical familiarity with Python or SQL to guide technical teams.
• Experience with electric utilities or large-scale infrastructure is a plus.

Responsibilities

• Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers.
• Coach 4-5 direct reports and allocate resources across accounts.
• Define ROI frameworks, map digital twin workflows, and drive adoption.
• Oversee data integration, scripting, and platform configuration.
• Collaborate with Sales, Product, and Engineering to align roadmaps and mitigate risks.
• Establish governance and cadence with executives, sponsors, and steering committees.

Skills

Leadership

Enterprise deployments

Project management

Python/SQL familiarity

Communication

Education

Engineering / CS degree

Tools

Python

SQL

Job description

Neara is reshaping the energy sector with digital twins and AI-driven insights for utilities across the US. As Director, Customer Success, you will oversee a strategic portfolio of electric utilities, guiding multi-year engagements from pilot to full deployment and value realization.

You will act as a trusted advisor to utility executives, balance program management with leadership of a high-performing team, and partner with Sales, Product, and Engineering to ensure measurable outcomes and broad