Director of Customer Success — K-12 EdTech & Mindset Growth

7Mindsets Academy LLC; Roswell (GA); Remote; USD 120,000 - 165,000; Full time

Job summary

7 Mindsets Academy LLC is seeking a Director of Customer Success to lead a team delivering exceptional experiences to educators and school partners. Reporting to the Chief Revenue Officer, this role will drive initiatives to maximize program impact, nurture durable relationships, and ensure growth, wellbeing, and resiliency through mindset-based development and support.

The director will partner across Sales, Product, and Marketing to design and implement professional development for educators,

Qualifications

• Bachelor’s degree in Education, Business, or related field.
• Master’s degree preferred.
• 10+ years in management roles in education, services or customer success.
• Experience with the education sector, especially K-12, and well-being programs.
• Proven ability to lead teams of more than 15 direct reports.
• Passion for mindset-based approaches and student well-being.
• Familiarity with Salesforce and Microsoft Office; strong data analytics.
• Excellent communication and cross-functional collaboration.
• Occasional travel; position primarily virtual.

Responsibilities

• Develop and implement customer success strategy for K-12 institutions.
• Lead a high-performing CS team and foster growth.
• Create service coverage model and calendaring system.
• Design mindset-based professional development for educators.
• Maintain high renewal rates and customer satisfaction.
• Leverage CRM data to improve delivery and engagement.
• Collaborate with Sales, Product, Marketing, Support.
• Act as evangelist and trusted advisor to school partners.

Skills

Leadership

Stakeholder management

Communication

Cross-functional collaboration

Customer success

Data analysis

Travel readiness

Team coordination

Education

Bachelor’s degree in Education, Business, or related field

Master’s degree

Tools

Salesforce

Microsoft Office

Job description

7 Mindsets Academy LLC is seeking a Director of Customer Success to lead a team delivering exceptional experiences to educators and school partners. Reporting to the Chief Revenue Officer, this role will drive initiatives to maximize program impact, nurture durable relationships, and ensure growth, wellbeing, and resiliency through mindset-based development and support.

The director will partner across Sales, Product, and Marketing to design and implement professional development for educators,