Director of Customer Success, Cybersecurity Growth

Moxfive; United States; Remote; USD 140,000 - 220,000; Full time

Job summary

MOXFIVE is seeking a Director of Customer Success to own and scale the customer lifecycle post-engagement. You will define strategy, build a high-performing CS team, and drive retention and revenue through trusted relationships with CISOs, IT leaders, and senior stakeholders.

You will lead quarterly business reviews, ensure service quality, and partner with Sales, Delivery, and Product to align client outcomes with MOXFIVE’s growth goals.

Qualifications

• 5–8+ years in Customer Success/Account Management with measurable retention impact.
• 3+ years leading CS or account teams and building high-performing cultures.
• Experience in cybersecurity or IT services with sophisticated clients.
• Proven ability to drive retention and revenue growth in complex accounts.
• Executive-level communication skills for QBRs and pipeline reviews.

Responsibilities

• Define and execute a customer success strategy aligned to revenue and retention goals.
• Build a client journey framework from onboarding to renewal.
• Own KPIs for renewals, retention, and account expansion.
• Lead a growing CS team with accountability and continuous improvement.
• Serve as primary POC for top-tier accounts and conduct quarterly business reviews.
• Collaborate with Sales, Delivery, and Product to translate client voice into decisions.

Skills

Customer Success

Account Management

Executive communication

Data-driven

Relationship building

Education

Bachelor’s or technical degree

Tools

Salesforce

CS platforms

Job description

MOXFIVE is seeking a Director of Customer Success to own and scale the customer lifecycle post-engagement. You will define strategy, build a high-performing CS team, and drive retention and revenue through trusted relationships with CISOs, IT leaders, and senior stakeholders.

You will lead quarterly business reviews, ensure service quality, and partner with Sales, Delivery, and Product to align client outcomes with MOXFIVE’s growth goals.