Head of Customer Success – AI-Driven Cybersecurity Growth

Stanton House; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Stanton House is seeking a Director of Customer Success to lead a pod of four CSMs and engineers, overseeing 30–50 enterprise accounts in a cybersecurity SaaS environment. In this player-coach role, you will drive gross and net retention, manage executive relationships with security leaders, and integrate AI into CS workflows to improve health scoring and renewal forecasting.

The ideal candidate has 10+ years in enterprise CS or post-sales, strong leadership, and a track record of reducing churn

Qualifications

• Ten+ years in enterprise customer success, post-sales, or solutions architecture within a SaaS environment.
• Proven leadership of distributed teams and coaching of CS managers and engineers.
• Experience building and measuring customer success playbooks and managing executive relationships with Fortune 500 leaders.

Responsibilities

• Direct a pod of CS Managers and Engineers handling 30–50 enterprise accounts.
• Own executive relationships with security leaders and drive renewal forecasting and health scoring improvements.

Skills

Team leadership

Executive relationships

Customer success strategy

AI in CS workflows

Job description

Stanton House is seeking a Director of Customer Success to lead a pod of four CSMs and engineers, overseeing 30–50 enterprise accounts in a cybersecurity SaaS environment. In this player-coach role, you will drive gross and net retention, manage executive relationships with security leaders, and integrate AI into CS workflows to improve health scoring and renewal forecasting.

The ideal candidate has 10+ years in enterprise CS or post-sales, strong leadership, and a track record of reducing churn