Director of Customer Strategy & Value Realization
salesforce.com, inc.
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Job summary
Salesforce.com, inc. is seeking a Customer Strategy & Planning Director to lead strategic planning for Agentforce Operations (Regrello) in the Salesforce ecosystem.
You will partner with the Chief Customer Officer and Customer Success leadership to translate customer strategy into priorities, plans, investments, and measurable outcomes. The role focuses on scaling the Forward Deployed Engineer motion, aligning with Sales and GTM, and driving AI-enabled capabilities to optimize customer success
Qualifications
- 10+ years in Strategy & Operations, GTM Strategy, or related roles.
- Deep understanding of Salesforce business and org structure.
- Experience influencing senior leaders across functions without direct authority.
- Experience with enterprise sales motions and customer segmentation.
- Proven ability to translate strategy into actionable plans and outcomes.
Responsibilities
- Lead annual, quarterly, and long-range planning for Customer Success.
- Partner with CCO and Customer Success leaders to frame business questions.
- Define and scale the Customer Value and FDE motion across orgs.
- Connect customer strategy to Sales/GTM, including pipeline and priorities.
- Design scalable operating models and cross-functional handoffs.
- Drive alignment across Sales, Product, Engineering, Finance, Data, and Ops.
- Identify risks and gaps; develop scalable solutions.
- Establish metrics linking engagement, value realization, and outcomes.
- Champion AI capabilities to automate workflows and predict health.
Skills
Job description
Salesforce.com, inc. is seeking a Customer Strategy & Planning Director to lead strategic planning for Agentforce Operations (Regrello) in the Salesforce ecosystem.
You will partner with the Chief Customer Officer and Customer Success leadership to translate customer strategy into priorities, plans, investments, and measurable outcomes. The role focuses on scaling the Forward Deployed Engineer motion, aligning with Sales and GTM, and driving AI-enabled capabilities to optimize customer success
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