Director of Customer Strategy & Growth Planning

salesforce.com, inc.; Atlanta (GA); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce is seeking a Customer Strategy & Planning Director to join the Operations organization for Agentforce Operations (Regrello) and lead strategic planning and operating strategy for our customer organization.

Reporting to the Head of Operations, this leader will partner closely with the Chief Customer Officer and Customer Success leadership team to translate customer strategy into clear priorities, plans, investments, and measurable outcomes.

Qualifications

• 10+ years of experience in Strategy & Operations, Sales/GTM Strategy & Operations, or related strategic role.
• Experience in Salesforce-driven enterprise environments and cross-functional collaboration.
• Proven ability to plan for complex, matrixed organizations and translate strategy into executable actions.
• Deep understanding of enterprise Sales, GTM motions, and customer lifecycle management.
• Experience designing scalable operating models and cross-functional processes.
• Strong executive communication and debt negotiation with senior leaders.
• Experience with AI/ML solutions to optimize customer success operations or business strategy.

Responsibilities

• Lead annual, quarterly, and long-range planning for the Customer Success org.
• Partner with the Chief Customer Officer to translate decisions into plans and investments.
• Shape the Customer Value and FDE motion for scalable customer engagement.
• Connect customer strategy with Sales/GTM, including pipeline and account priorities.
• Design scalable operating models and cross-functional handoffs.
• Drive cross-functional alignment across Sales, Product, Engineering, Finance and Data.
• Anticipate and solve scale challenges with scalable solutions.
• Drive insights and decision support linking engagement, adoption, and outcomes.
• Lead AI strategy and predictive operations across Customer Success.

Skills

Strategy & Operations

Sales/GTM Strategy

Matrixed Organization Experience

Executive Stakeholder Mgt

Enterprise Sales & GTM

Strategic Planning

AI/ML in Customer Ops

Job description

Salesforce is seeking a Customer Strategy & Planning Director to join the Operations organization for Agentforce Operations (Regrello) and lead strategic planning and operating strategy for our customer organization.

Reporting to the Head of Operations, this leader will partner closely with the Chief Customer Officer and Customer Success leadership team to translate customer strategy into clear priorities, plans, investments, and measurable outcomes.