Director, AI-Driven Customer Strategy

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 164,000 - 262,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

401(k)

Job summary

Salesforce is seeking a Customer Strategy & Planning Director to lead the Operations organization for Agentforce Operations (Regrello) and translate customer strategy into clear priorities, plans, investments, and measurable outcomes.

The role reports to the Head of Operations and partners with the Chief Customer Officer to connect customer strategy to Sales and broader GTM efforts, while driving AI-enabled capabilities at scale.

Qualifications

• 10+ years in Strategy & Operations, Sales/GTM Strategy or related role.
• Deep understanding of enterprise Sales and GTM motions.
• Experience partnering with senior executives across functions.

Responsibilities

• Lead annual, quarterly, and long-range planning for Customer Success.
• Align priorities, investments, and resource decisions with leadership.
• Define scalable operating models and cross-functional handoffs.

Skills

Strategy & Ops

Sales/GTM Strategy

Executive influence

Enterprise sales knowledge

AI strategy

Tools

Salesforce

Job description

Salesforce is seeking a Customer Strategy & Planning Director to lead the Operations organization for Agentforce Operations (Regrello) and translate customer strategy into clear priorities, plans, investments, and measurable outcomes.

The role reports to the Head of Operations and partners with the Chief Customer Officer to connect customer strategy to Sales and broader GTM efforts, while driving AI-enabled capabilities at scale.