Director of Customer Strategy & AI Operations

Salesforce; Atlanta (GA); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce seeks a Customer Strategy & Planning Director to lead the Operations organization for Agentforce Operations (Regrello) and guide strategic planning for our customer organization. This role partners with the Chief Customer Officer to align priorities, investments, and outcomes across Customer Success, Sales, and GTM.

Reporting to the Head of Operations, you will shape the FDE motion, drive AI-enabled capabilities, and build scalable operating models in a highly matrixed environment

Qualifications

• 10+ years in Strategy & Operations or related strategic operating role.
• Experience with Salesforce or large enterprise environments.
• Proven ability to translate strategy into actionable plans and measurable outcomes.

Responsibilities

• Lead annual, quarterly, and long-range planning for Customer Success.
• Partner with senior leadership to translate decisions into executable plans.
• Define and scale the customer value motion and AI-enabled capabilities.
• Align Customer Strategy with Sales/GTM and revenue objectives.
• Design scalable processes and cross-functional handoffs for scale.
• Influence across Sales, Product, Engineering, Finance, Data, and Operations.

Skills

Strategy & Operations

GTM Strategy

Executive collaboration

Analytical thinking

Job description

Salesforce seeks a Customer Strategy & Planning Director to lead the Operations organization for Agentforce Operations (Regrello) and guide strategic planning for our customer organization. This role partners with the Chief Customer Officer to align priorities, investments, and outcomes across Customer Success, Sales, and GTM.

Reporting to the Head of Operations, you will shape the FDE motion, drive AI-enabled capabilities, and build scalable operating models in a highly matrixed environment