Director of Customer Service - State Farm Agent Team Member

Todd Riggs - State Farm Agent; Toledo (OH); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Competitive salary

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Zusammenfassung

Todd Riggs - State Farm Agent in Toledo, OH is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. This role emphasizes team coordination, quality assurance, and process improvement to ensure clients receive top-tier help.

You will manage daily operations, train and support the team, monitor metrics, and ensure clear communication with customers.

Qualifikationen

• Leadership or supervisory experience is required.
• Strong communication and time management skills are essential.
• Ability to motivate and support team development is needed.
• Must meet applicable state licensing requirements.

Aufgaben

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Kenntnisse

Leadership

Communication

Team development

Licensing requirements

Jobbeschreibung

Benefits:

• 401(k) matching


• Competitive salary


• Flexible schedule


• Paid time off


• Training & development


• Bonus based on performance


• Opportunity for advancement

You May Be a Great Fit as a Director of Customer Service at Todd Riggs - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.


• You genuinely care about your community and want to make a positive impact on the people around you.


• You’re a natural relationship-builder who earns confidence quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently providing options.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 7109 W. Central Avenue Toledo, OH 43617

At Todd Riggs - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.


• Train and support team members to achieve service standards.


• Monitor performance metrics and identify areas for improvement.


• Coordinate communication between team members and customers.


• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.


• Strong communication and time management skills.


• Ability to motivate and support team development.


• Must meet applicable state licensing requirements.