Director of Customer Experience – Flexible Schedule

Todd Riggs - State Farm Agent; Toledo (OH); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Competitive salary

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Résumé du poste

Todd Riggs - State Farm Agent in Toledo, OH is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. This role emphasizes team coordination, quality assurance, and process improvement to ensure clients receive top-tier help.

You will manage daily operations, train and support the team, monitor metrics, and ensure clear communication with customers.

Qualifications

• Leadership or supervisory experience is required.
• Strong communication and time management skills are essential.
• Ability to motivate and support team development is needed.
• Must meet applicable state licensing requirements.

Responsabilités

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Connaissances

Leadership

Communication

Team development

Licensing requirements

Description du poste

Todd Riggs - State Farm Agent in Toledo, OH is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. This role emphasizes team coordination, quality assurance, and process improvement to ensure clients receive top-tier help.

You will manage daily operations, train and support the team, monitor metrics, and ensure clear communication with customers.