Director of Customer Service - State Farm Agent Team Member

Brad Phelps - State Farm Agent; Pensacola (FL); Sur place; USD 60 000 - 95 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Tuition assistance

Résumé du poste

Brad Phelps State Farm in Pensacola, FL seeks a Director of Customer Service to lead daily customer service operations, oversee a team, and drive service excellence. The role focuses on building relationships, ensuring quality, and delivering solutions with empathy.

Experience in leadership and strong communication are essential. The position requires meeting state licensing requirements and contributes to community-focused goals, offering opportunities to enhance customer experience and process

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsabilités

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Connaissances

Leadership

Communication

Time management

Customer service mindset

Formation

State licensing requirements

Description du poste

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Tuition assistance

You May Be a Great Fit as a Director of Customer Service at Brad Phelps State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3127 Langley Ave. Pensacola, FL 32503

At Brad Phelps State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.