Director of Customer Service Operations (Fully Remote)

Clever Real Estate; United States; Remote; USD 150.000 - 175.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental

Vision

Life insurance

401(k)

Parental leave

Remote stipend

Equity

Zusammenfassung

Clever Real Estate is seeking a hands-on leader for Customer Success and Matching to drive service quality, capacity planning, and cross-channel operations. You will manage managers and ICs, set priorities, and own outcomes, with a focus on measurable improvements in performance and customer experience.

The role requires a track record of 10+ years in customer-facing operations and 3+ years of people leadership, plus experience building or enhancing service operations with automation to achieve

Qualifikationen

• 10+ years in customer-facing operations with direct responsibility for service and performance.
• Three+ years in a people leadership role managing frontline individual contributors and managers.

Aufgaben

• Own service quality, capacity, and performance across Customer Success and Matching.
• Improve the end-to-end customer matching operation and Customer Success operations across channels.
• Lead, coach, and develop team leads and individual contributors, stepping in when needed.

Kenntnisse

Customer success leadership

Operations management

Team coaching

Automation

Stakeholder communication

Tools

Automation tools

Jobbeschreibung

• We are looking for a hands‑on customer service and operations leader for Customer Success and Matching.
• You will lead managers and individual contributors, set priorities, and improve service, reporting, and ownership.

Key Responsibilities:

• Own service quality, capacity, and performance across Customer Success and Matching.
• Improve the end-to-end customer matching operation and Customer Success operations across channels.
• Lead, coach, and develop team leads and individual contributors, stepping in when needed.

What You Need:

• 10+ years in customer‑facing operations with direct responsibility for service and performance.
• 3+ years in a people leadership role managing frontline individual contributors and managers.
• Experience building or improving service operations and using automation to gain measurable results.

What We Offer:

• Salary: $150,000 - $175,000 base with OTE up to $225,000 plus equity.
• Comprehensive benefits including medical, dental, vision, life insurance, 401(k), and parental leave.
• 18 days of PTO plus 10 paid holidays and a remote stipend.

Clever Real Estate is a venture‑backed proptech company helping homeowners buy, sell, and manage real estate, saving them thousands in fees. The team has helped over 200,000 homeowners, earned a 4.9 TrustPilot rating, and fosters a culture of ownership, growth, and excellence.