Head of Customer Success & Matching Ops (Remote) – Equity

Clever Real Estate; United States; À distance; USD 150 000 - 175 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental

Vision

Life insurance

401(k)

Parental leave

Remote stipend

Equity

Résumé du poste

Clever Real Estate is seeking a hands-on leader for Customer Success and Matching to drive service quality, capacity planning, and cross-channel operations. You will manage managers and ICs, set priorities, and own outcomes, with a focus on measurable improvements in performance and customer experience.

The role requires a track record of 10+ years in customer-facing operations and 3+ years of people leadership, plus experience building or enhancing service operations with automation to achieve

Qualifications

• 10+ years in customer-facing operations with direct responsibility for service and performance.
• Three+ years in a people leadership role managing frontline individual contributors and managers.

Responsabilités

• Own service quality, capacity, and performance across Customer Success and Matching.
• Improve the end-to-end customer matching operation and Customer Success operations across channels.
• Lead, coach, and develop team leads and individual contributors, stepping in when needed.

Connaissances

Customer success leadership

Operations management

Team coaching

Automation

Stakeholder communication

Outils

Automation tools

Description du poste

Clever Real Estate is seeking a hands-on leader for Customer Success and Matching to drive service quality, capacity planning, and cross-channel operations. You will manage managers and ICs, set priorities, and own outcomes, with a focus on measurable improvements in performance and customer experience.

The role requires a track record of 10+ years in customer-facing operations and 3+ years of people leadership, plus experience building or enhancing service operations with automation to achieve