Director of Customer Outcomes — Executive ROI & Adoption (Remote)

Cervin; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive salary & equity

Health benefits fully covered

401K matching

Unlimited PTO

Remote-first with in-person meetups

Learning budget

Vibrant culture

Job summary

Arkestro is seeking a Director of Customer Outcomes to align executive relationships, value realization, and cross-functional influence across our growing customer base. This senior role sits at the intersection of delivery and advocacy, driving measurable outcomes and ensuring customer needs shape product and go-to-market choices.

You will craft engagement models across the full lifecycle, partner with Sales and Professional Services, and scale playbooks in a fast-moving, AI-augmented

Qualifications

• 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably B2B SaaS)
• Experience managing enterprise accounts with measurable expansion outcomes
• Strong executive presence and ability to engage with C-suite leaders
• Ability to influence partners and lead discussions across the customer lifecycle
• Strong commercial acumen; ownership of renewal and upsell motions
• Exceptional communication and storytelling skills; data-driven portfolio management

Responsibilities

• Executive relationship management with senior stakeholders across procurement, finance, and C-suite at strategic accounts
• Define, track, and demonstrate ROI from Arkestro's platform
• Develop proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions
• Partner with Account Executives to build early relationships; oversee onboarding handoff and resourcing
• Lead renewal and expansion conversations with Sales for upsell opportunities
• Identify at-risk accounts and coordinate cross-functional remediation with Product, Eng, Support
• Build a pipeline of referenceable customers and case studies to support marketing and product feedback
• Influence product roadmap prioritization based on customer feedback and needs
• Develop scalable playbooks and tooling for the CS organization

Skills

Executive relationship management

Strategic account management

C-suite communication

Value realization

Cross-functional collaboration

Data-driven decision making

Renewal & expansion leadership

Education

Bachelor's degree in business or related field

Tools

CRM systems

Job description

Arkestro is seeking a Director of Customer Outcomes to align executive relationships, value realization, and cross-functional influence across our growing customer base. This senior role sits at the intersection of delivery and advocacy, driving measurable outcomes and ensuring customer needs shape product and go-to-market choices.

You will craft engagement models across the full lifecycle, partner with Sales and Professional Services, and scale playbooks in a fast-moving, AI-augmented