Architect of Remote Customer Experience Ops

Assembly Software; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Short and long term disabilitycoverage

Supplemental insurance options

401(k)

Flexible time off

Paid parental leave

Employee Assistance Program

Job summary

Assembly Software is seeking a Director of Customer Experience Operations to join the Chief Customer Officer's leadership team. You will connect Implementation, Support, Success, and Enablement into one cohesive Customer Experience Group.

The role emphasizes building the operational backbone, defining trusted KPIs, and delivering repeatable playbooks and clean data to drive real decisions. This is a remote-first opportunity across time zones.

Qualifications

• Experience leading customer experience or operations in a SaaS company.
• Ability to define KPIs and build repeatable playbooks.
• Strong cross-functional collaboration across time zones.

Responsibilities

• Build the operational backbone linking Implementation, Support, Success, and Enablement into one Customer Experience Group.
• Define and monitor KPIs, playbooks, and data quality to enable real decisions.

Job description

Assembly Software is seeking a Director of Customer Experience Operations to join the Chief Customer Officer's leadership team. You will connect Implementation, Support, Success, and Enablement into one cohesive Customer Experience Group.

The role emphasizes building the operational backbone, defining trusted KPIs, and delivering repeatable playbooks and clean data to drive real decisions. This is a remote-first opportunity across time zones.