Remote-First Director of Customer Outcomes & Growth

Arkestro; United States; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Startup equity

Health insurance

401K matching

Unlimited PTO

Remote-first

Learning budget

Diverse culture

Job summary

Arkestro's Predictive Procurement Platform applies AI, game theory, and behavioral science to enterprise negotiations. The Director of Customer Outcomes will own relations with top accounts, translating Arkestro's capabilities into measurable business outcomes.

This role bridges customer delivery, product feedback, and growth initiatives at a fast-growing, remote-first startup. This leadership position requires a strategic mindset, strong executive presence, and a track record of managing

Qualifications

• 10+ years in Customer Success, Account Management, or Strategic Consulting in B2B SaaS or consulting.
• Proven track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes.
• Strong executive presence; comfortable engaging with C-suite leaders.
• Data-driven approach to portfolio management and ROI communication.
• Self-starter who thrives in fast-paced, ambiguous environments.
• Collaborative mindset with Sales, Solutions Consulting and Professional Services.

Responsibilities

• Executive relationship management with senior stakeholders across procurement, finance, and C-suite.
• Define, track, and communicate ROI; demonstrate value of Arkestro's platform.
• Develop and execute proactive engagement plans to deepen adoption and retention.
• Partner with Account Executives to ensure a smooth onboarding and handoff post-close.
• Lead renewal and upsell conversations aligned to demonstrated outcomes.
• Identify risks and coordinate internal teams to resolve issues swiftly.
• Build referenceable customers and case studies for marketing and product feedback.
• Influence product roadmap and customer-facing resources through the voice of the customer.
• Help develop scalable processes and tooling for the CS organization.

Skills

Executive presence

C-suite engagement

Strategic accounts

Data-driven ROI

Renewal leadership

Cross-functional

Job description

Arkestro's Predictive Procurement Platform applies AI, game theory, and behavioral science to enterprise negotiations. The Director of Customer Outcomes will own relations with top accounts, translating Arkestro's capabilities into measurable business outcomes.

This role bridges customer delivery, product feedback, and growth initiatives at a fast-growing, remote-first startup. This leadership position requires a strategic mindset, strong executive presence, and a track record of managing