Director of Customer Service - State Farm Agent Team Member

State Farm; Minot (ND); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

State Farm's Aardahl Agency in Minot, ND is seeking a Director of Customer Service to lead the customer experience and oversee service operations. You will coordinate daily activities, ensure quality service, and drive process improvements that protect what matters most for clients.

You will mentor a team, implement training, and collaborate with licensing and policy teams to resolve inquiries and billing issues, while upholding the agency's commitments to the community.

Qualifications

• Leadership or supervisory experience required or preferred.
• Excellent written and verbal communication skills.
• Strong time management and prioritization abilities.
• Ability to motivate and develop team members.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Licensing compliance

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Training & development

You May Be a Great Fit as a Director of Customer Service at Aardahl Agency - State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 2151 36th Ave SW Ste C Minot, ND

At Aardahl Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.