Director of Customer Experience & Sales Support

LION; Dayton (OH); Hybrid; USD 140,000 - 200,000; Full time

Job summary

LION, a global leader in uniforms and PPE, is seeking a Director of Customer Service & Sales Support in Dayton, OH to drive strategic leadership and operational transformation. You will partner with Sales, Operations, IT, and Supply Chain to deliver a high-quality customer experience and scalable processes.

You will balance day-to-day excellence with a multi-year transformation, ensuring continuity while adopting new business systems and ways of working.

Qualifications

• Bachelor's degree in Business Administration, Operations, Supply Chain, or related field.
• 8+ years in customer service, sales operations, commercial operations, or related functions.
• 3+ years of significant people leadership experience.
• Experience improving customer-facing processes and operational performance.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Provide strategic leadership for Customer Service and Sales Support organization.
• Ensure timely, accurate, and professional support across the customer lifecycle.
• Develop and monitor KPIs, SLAs, and operating metrics.
• Identify gaps and drive corrective actions with cross-functional teams.
• Lead through ERP/CRM and systems transformation projects.

Skills

Analytical skills

Problem solving

Decision making

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

CRM platforms

Job description

LION, a global leader in uniforms and PPE, is seeking a Director of Customer Service & Sales Support in Dayton, OH to drive strategic leadership and operational transformation. You will partner with Sales, Operations, IT, and Supply Chain to deliver a high-quality customer experience and scalable processes.

You will balance day-to-day excellence with a multi-year transformation, ensuring continuity while adopting new business systems and ways of working.