Director of Customer Experience — Cloud & Data Center Ops

Ll Oefentherapie; Nashville (TN); On-site; USD 144,000 - 306,000; Full time

Job summary

Oracle Cloud Infrastructure seeks a Director, Customer Experience in Nashville, TN to lead the CX operating model for data center delivery and operations. You will own the link between customer requirements, site readiness, deployment, and steady-state operations with governance and transparency.

You will partner with Sales, Customer Success, Real Estate, Site Deployment, Construction, Engineering, Network, Security, and Finance to build scalable CX standards, dashboards, and governance for

Qualifications

• 12+ years of experience in customer experience, customer success, service delivery, data center operations, infrastructure project delivery, technical program management, or mission-critical service management.

Responsibilities

• Lead the customer experience strategy, operating model, and execution standards for data center sites or regional portfolios.
• Own the customer lifecycle from requirements intake through design coordination, readiness, deployment, handoff, and steady-state support.
• Build and lead a team of customer experience program managers and execution owners.
• Establish governance mechanisms for requests, escalations, audits, milestone reporting, and executive communications.
• Partner with cross-functional teams to align commitments with delivery realities.
• Develop and maintain customer experience dashboards, KPI reporting, issue logs, and executive summaries.
• Standardize onboarding, move-in readiness, transition planning, and handoff documentation.
• Mentor leaders and drive continuous improvement across customer-facing data center workflows.

Skills

Customer-first leadership

Executive communication

Cross-functional leadership

Operational discipline

Stakeholder alignment

Accountability

Education

Bachelor's degree

Tools

Smartsheet

ServiceNow

Salesforce

Jira

Oracle systems

Tableau/Power BI

Job description

Oracle Cloud Infrastructure seeks a Director, Customer Experience in Nashville, TN to lead the CX operating model for data center delivery and operations. You will own the link between customer requirements, site readiness, deployment, and steady-state operations with governance and transparency.

You will partner with Sales, Customer Success, Real Estate, Site Deployment, Construction, Engineering, Network, Security, and Finance to build scalable CX standards, dashboards, and governance for