Director of Strategic Cloud Engineering & Customer Delivery

Oracle; United States; On-site; USD 146,000 - 306,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Job summary

Oracle is seeking a Director to lead a high-performing team delivering complex, cross-functional infrastructure programs for strategic customers. The role partners with senior customer executives and OCI engineering, product, operations, support, and capacity teams to ensure customer success and drive delivery predictability.

The ideal candidate combines customer focus with operational rigor, ownership, and the ability to translate technical requirements into clear plans and milestones while

Qualifications

• Experience leading program management, infrastructure delivery, or customer engineering teams at scale.
• Strong understanding of cloud infrastructure, data center operations, GPU infrastructure, networking, compute, storage, and operational readiness.
• Demonstrated success driving complex cross-functional programs across engineering, product, operations, support, and customer-facing teams.
• Experience working directly with senior customer stakeholders and executive leadership.
• Strong communication, presentation, relationship-building, and escalation-management skills.
• Ability to bring clarity to ambiguous situations, drive alignment across competing priorities, and maintain momentum in high-pressure environments.
• Prior people management experience, including coaching, mentoring, and developing senior program leaders.

Responsibilities

• Lead a team focused on the successful delivery, operation, and scaling of OCI programs for strategic customers.
• Partner with customer executives and OCI engineering, product, operations, support, and capacity teams to drive alignment, execution, and measurable outcomes.
• Own cross-functional program delivery for large-scale GPU deployments, from dock-to-live execution through operational readiness, customer launch, migration, and major service expansion.
• Establish operating rhythms, execution frameworks, KPIs, and review mechanisms that improve predictability, transparency, and accountability across strategic customer programs.
• Identify delivery risks, operational gaps, reliability concerns, and customer-impacting blockers early; drive mitigation plans through resolution.
• Support incident readiness, escalation management, post-incident follow-up, and corrective-action tracking for strategic customer environments.
• Build trusted relationships with senior customer stakeholders and internal OCI leaders, translating complex technical and operational requirements into clear plans and milestones.
• Mentor and develop program managers and cross-functional leaders, raising the bar for execution quality, operational discipline, and customer-focused delivery.

Skills

Program management

Executive leadership

Cloud infrastructure

Cross-functional collaboration

Communication

Problem solving

People management

Job description

Oracle is seeking a Director to lead a high-performing team delivering complex, cross-functional infrastructure programs for strategic customers. The role partners with senior customer executives and OCI engineering, product, operations, support, and capacity teams to ensure customer success and drive delivery predictability.

The ideal candidate combines customer focus with operational rigor, ownership, and the ability to translate technical requirements into clear plans and milestones while