Senior Customer Experience Account Lead — Cloud Infra

Oracle; Nashville (TN); On-site; USD 115,000 - 235,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) plan

Job summary

Oracle is seeking a Customer Experience Account Specialist in Nashville, TN. You will manage health, visibility, and issue resolution for Oracle Cloud Infrastructure customers, partnering with Success, Sales, Operations, and Engineering to align delivery with commitments.

You will own escalation tracks, dashboards, and customer reviews, ensuring accurate documentation and proactive client communication. This role requires strong coordination, technical understanding, and executive-level

Qualifications

• 8+ years in customer experience, account management, or related roles.
• Experience with enterprise or mission-critical infrastructure customers.
• Strong written communication and executive-ready reporting.

Responsibilities

• Serve as the primary customer experience account owner for assigned customers and programs.
• Maintain account-level visibility into commitments, readiness, and escalation status.
• Coordinate customer-facing updates, reviews, and executive summaries.

Skills

Customer experience

Account management

Cross-functional coordination

Executive communication

Ambiguity handling

Education

Bachelor's degree in business, information systems, operations, engineering, communications

Tools

Salesforce

ServiceNow

Smartsheet

Jira

Tableau/Power BI

Job description

Oracle is seeking a Customer Experience Account Specialist in Nashville, TN. You will manage health, visibility, and issue resolution for Oracle Cloud Infrastructure customers, partnering with Success, Sales, Operations, and Engineering to align delivery with commitments.

You will own escalation tracks, dashboards, and customer reviews, ensuring accurate documentation and proactive client communication. This role requires strong coordination, technical understanding, and executive-level