Director of CRM Technology

Doc PersonalBeratung GmbH; Columbia (SC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

The PROV Graduate School is seeking a Director of CRM Technology Department to lead the enterprise CRM infrastructure focused on graduate enrollment goals. You will oversee access controls, onboarding, and training for critical student systems including Banner, DegreeWorks, Datawarehouse, and BDMS.

In this role, you will collaborate across campus units, manage integrations with admissions applications, and apply technology strategically to improve enrollment processes while maintaining data

Qualifications

• Knowledge of CRM systems and SQL is highly desired.
• Ability to apply technology to improve enrollment, marketing and relationship management.
• Experience evaluating and applying tech in higher education or enrollment management.
• Ability to work independently and in a team while maintaining data confidentiality.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Provide leadership for CRM technology to support graduate enrollment goals.
• Oversee role-based authorization, onboarding, and training for enterprise student systems (Banner, DegreeWorks, Datawarehouse, BDMS).
• Manage integrations with admissions apps and campus systems.
• Collaborate across units to optimize CRM usage and processes.

Skills

CRM systems

SQL

Leadership

Communication

Confidentiality

Problem solving

Tools

Banner

DegreeWorks

Datawarehouse

BDMS

Job description

Director of CRM Technology Department

PROV Graduate School

Advertised Salary Range: Part/Full Time

Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

This role provides leadership and guidance on the technological infrastructure and systems essential for leveraging CRM functionality to achieve the university's graduate enrollment goals and support the integrations with other graduate admissions applications across campus as well as with Banner, USC's student information system. The position oversees the role-based authorization, onboarding, and training of employees in their use of enterprise student systems including but not limited to Banner, DegreeWorks, Datawarehouse, and BDMS.

Knowledge / Skills / Abilities

• Knowledge and skills with other CRM systems, and SQL, is highly desired.


• Knowledge and understanding of how technology can improve the office objectives in the areas of application processing, marketing, recruiting, relationship management and business processes.


• Able to evaluate, understand, and strategically apply technology in higher education or enrollment management setting.


• Possess skill in working with individuals at many levels and with different types of expertise to arrive at appropriate solutions, often involving compromise, including the ability to determine when to elevate issues beyond a project team and when to resolve them in a constructive manner.


• Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team.


• Must possess and maintain a customer-friendly attitude.


• Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically.


• Must maintain confidentiality of data.


• Excellent verbal, written, and interpersonal communication skills required.


• Ability to collaborate with others.

Preferred Qualifications

• Experience with enrollment management CRMs (constituent relationship management system), Banner Student, Banner Document Management.


• Understanding of current issues and trends in Admissions and Enrollment Management.


• In-depth understanding of higher education organization, policies, processes, and systems supporting student-centered operations.

Job Close Date

11/30/2026

Benefits

• Health and Life Insurance


• Retirement Programs


• Paid Tuition


• Dependent Scholarships


• Annual Leave


• Sick Leave


• 13 Paid Holidays (including an extended December holiday)


• Paid Parental Leave


• Professional Development Opportunities

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.